UNSECURED PERSONAL LOAN

TRANSACTION HOST INTEGRATION MATRIX

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a	Pre integrated Host interface available.
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SR No	Transaction / Function Name	Oracle FLEXCUBE Core Banking 11.7.0.0.0	Oracle FLEXCUBE Universal Banking 14.2.0.0.0	Oracle FLEXCUBE Universal Banking 14.3.0.0.0
1	Unsecured Personal Loans Application SubmissionA submission contains one or more applications submitted by the applicants in a single request.	Ñ	a	a

Personal Loan Application

An unsecured personal loan is a personal loan on which no collateral is provided; hence its issuance is based solely on the applicant’s credit worthiness.

The application for unsecured personal loans has been built so as to capture the loan requirements as well as the basic personal (including employment and contact information) and financial information of the applicant.

The application tracker has been built so as to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved. Additionally, the applicant can perform certain tasks from the application tracker such as uploading documents required by the bank.

Unsecured Personal Loan Workflow

Following are the steps involved in the application submission:

• Orientation: Select your login preference i.e., if you are a first time applicant you can continue as a guest or login through any of the social media profiles available. You can login using Facebook / LinkedIn credentials and fetch basic information i.e. First Name, Last Name and Email ID. If you are an existing customer you can login with your credentials in order to have the application pre-populated with your information.

The following sections, apart from Document Upload, Review and Submit and Confirmation, will be displayed in the order as defined by the bank administrator in the workflow configuration screen:

• Primary Information In this section, you can specify basic personal information such as your name, date of birth, nationality, etc.
• Contact Information: Details of your residence as well as phone numbers and email address are to be identified in this section. This section comprises of the following sub sections – Email Address, Phone Numbers, and Permanent Residence. You can also identify your mailing address if it is different from that of your permanent residence address, in this section.
• Proof Of Identity: In this section, you are required to specify information pertaining to your proof of identity specific to your passport comprising of your passport number, date of issue and expiration date.
• Employment Information: In this section, identify your current employment type along with the name of your company or employer if you are employed in any form including if you are employed on a part time basis or are self employed.
• Income: This section of the application form captures your income details. You are required to specify the source of income along with the amount and frequency at which you earn the specific income. You can add multiple records of income in this section.
• Expenses: In this section, identify all the expenses that you incur on a regular basis along with the amount and frequency at which each expense is incurred. You can add multiple records of expenses.
• Assets: Identify all the assets you currently hold, in this section. You can add multiple records of assets and are required to specify the value of each asset that you own against the type of asset.
• Liabilities: In this section, specify information pertaining to all the debts that you are currently servicing. You can add multiple records of liabilities and are required to specify information pertaining to the total amount of each liability, the balance due as well as the frequency in which you repay your debt towards the specific liability.
• Loan Reqirement: In this section you are required to specify details such as amount to be borrowed, purpose of the loan and loan tenure in terms of years and months.
• Document Upload: You might be required to provide documents supporting various proofs i.e. proof of identity, address proof, etc. that you have defined as part of the application. This feature enables you to upload documents supporting these proofs. You can upload multiple documents against a document type.
• Offer Selection: This section displays multiple loan offers with an option to select any offer of choice.
• Review and Submit: This section displays the summary of the loan application with details submitted in the above section and allows to edit the details.
• Confirm Page: Once you submit the application, a confirmation page will be displayed containing the current status of the application as well as the application reference number. This page will also contain details of any additional steps that might be required to be taken by either you or the bank. The options to either navigate to the application tracker or the product showcase are provided on this page.

Note: The process type used for integration with UBS is BPMN.

How to reach here:

Dashboard > Personal Loans

To apply for a personal loan:

14. Select Personal Loans on the product showcase screen.
15. The Personal Loans Orientation screen is displayed containing details regarding the steps involved in the loan application, details required for application and eligibility criteria.

16. Click Continue as guest, if you are a new/unregistered user.
    OR
    Click any social media icon to login through the specific media profile.
    OR
    Click Login if you are a registered (existing) user. For more information on the application of an existing user, view the Existing User section.
    OR
    Click Cancel to abort the loan application process. For more information on cancelling an application, view the Cancel Application section.
17. The section defined as the first in the workflow configuration screen will be displayed.

Loan Requirements

18. Enter the relevant loan requirement details such as loan purpose, term and amount and click Continue. The next section is displayed.

Primary Information

19. Click Continue . The next section is displayed.

Contact Information

In the contact information section enter contact details encompassing your email address, phone numbers and permanent residential address. You may be required to enter your mailing address in case your mailing address is different from that of your residential address.

20. Click Continue . The next section is displayed.

Proof of Identity

In this section specify details of your passport that can serve as proof of identity. The details include your passport number, the date of issue and expiration date.

• Click Continue. The next section is displayed.

Employment Information

In this section enter details of your employment.

2. Click Continue to proceed with the application process. The next section is displayed.
   

Income

In this section enter details of all income that you want to be considered to be the basis on which you will repay the loan. You can add multiple records of income up to a defined limit. Click the icon to add additional income records and the icon against a specific record to delete it.

3. Click Save to update the income details.
4. Click Continue to proceed with the next section.
   OR
   Click to add another income record.
   

Expenses

In this section enter details of all expenses you incur on a regular basis. You can add multiple expense records up to a defined limit. Click the icon to add additional expense records and the icon against a specific record to delete it.

5. Click Save to update the expense details.
6. Click Continue to proceed with the next section.
   OR
   Click to add another expense record.
   

Asset

In this section enter details of all assets owned by you. You can add multiple asset records up to a defined limit. Click the icon to add additional asset records and the icon against a specific record to delete it.

7. Click Save .
8. Click Continue to proceed with the next section.
   OR
   Click to add another asset record.
   

Liabilities

In this section enter details of all your liabilities. You can add multiple records up to a defined limit. Click the icon to add additional records and the icon against a specific record to delete it.

9. Click Save.
10. Click Continue to proceed with the application process.
    OR
    Click to add another liability record.

This section displays all the product offers applicable to you. You can select any one offer that best suits your needs.

11. Select a suitable offer.
12. Click Continue.
13. Click Review and Submit. The review screen is displayed.

Document Upload

Through this screen you can upload documents serving as various proofs which are required for the processing of your application. You can navigate to this screen by selecting the provided icon on the application.

To upload a document

• Click on the link.
• Click on the Attach Document link provided against a document type in order to upload the supporting document.

Document Upload

• Click Save and Continue to upload the attached documents and to continue with the application process.

It will display all the information you have entered in the application. You can verify that all the information provided by you is correct and make any changes if required.

2. Click against any section if you wish to edit any information that is part of that section.
3. Once you have verified all the information, click Submit. The screen confirming application submission will be displayed which will contain the application reference number and any additional steps that might need to be undertaken by you or the bank.

Note: The process type used for integration with UBS is BPMN.

The confirmation page is displayed once you have submitted your application. This page displays the current status of your application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page. Additionally, the option to track the application is also provided on this page. If as per the configuration, registration is not mandatory, and if you have not already registered, the option to register will also be available on this screen.

4. If the applicant who has filled in the application details is not a registered channel user and if registration is not mandatory, the option to register for channel access will be available on this page . Click Register.
   OR
   Click Go to Homepage to navigate to the application dashboard screen.
   OR
   Click Track Your Application in order to be navigated to the application tracker.

Register User

Register User

To register:

• In the Email field, enter the email address.
• To confirm enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
  • In the Verification Code field, enter the verification code sent on the defined email ID.
  • Click Resend Code, if the code is not received.
  • Click Submit. The successful email verification message is displayed.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.
• Click the Terms and Conditions link to view the terms and conditions.
• Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
• Click Register/Submit Application to register. The button to register will be termed Register if registration is non mandatory and the user has navigated to the registration screen from the confirm screen. If registration is mandatory, this screen will be displayed once the user has filled out the application form and is proceeding to submit it, hence the button will be Submit Application.
  OR
  Click Cancel Application to cancel the application.
  OR
  Click Return to Application.
  

Verification

• Click Submit to submit the verification code. On successful verification, a message stating that verification has been completed successfully will be displayed.
  OR
  Click Resend Code if you wish to have the system send you a different security code.
  OR
  Click Cancel to close the screen and to return to the registration screen.

Register User Confirm

• Click Track your Application to navigate to application tracker to view the applications status.
  OR
  Click Go To Homepage to navigate to the product showcase.
  

Cancel an Application

The option to cancel the application is provided throughout the application and you can opt to cancel the application at any step.

To cancel application:

• Click Cancel. The cancel application screen is displayed. You will be able to select a reason for which you are cancelling the application.
• Click Cancel and Exit. The application is cancelled.

Cancel Application

• Select the appropriate reason for which you are cancelling the application.
• Click Cancel and Exit to cancel and exit the application. Application has been cancelled message is displayed.
  OR
  Click Return to Application to return to the application.

• Click Go to Homepage to navigate back to the product showcase screen.

Save for Later

There are two scenarios in this case:

• If the applicant is a registered user and he/she is already logged in then the applicant will be displayed a confirmation page indicating submission saved successfully.
• If the applicant is a new user i.e. who is not registered for channel access, then he/she will be required to register while saving the application. The following steps are involved in the process of saving an application in this scenario.

All saved applications will be available in the app tracker under the In Draft tab. You can select any application to resume the application submission process.

To save an application

• Click Save for Later. The Save and Complete Later screen is displayed.

Save and Complete Later

The following steps are applicable for cases wherein the applicant is not a registered user.

• In the Email field, enter the email address.
• To confirm enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
  • In the Verification Code field, enter the verification code sent on the registered email ID.
  • Click Resend Code, if the code is not received.
  • Click Submit. A message stating that the email ID has been verified successfully is displayed.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.
• Click the Terms and Conditions link to view the terms and conditions.
• Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
• Click Save Application .
  OR
  Click Cancel Application to cancel the application.
  OR
  Click Return to Application to navigate to the application screen.
  

• Click Track your Application to navigate to the application tracker to view the application status.
  OR
  Click Go to Homepage to navigate to the product showcase.

Existing User

An application form being initiated by an existing user (registered user) will differ from that of one being initiated by a new/unregistered user. If you are applying for an unsecured personal loan product as an existing user, once you login to the banking system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the unsecured personal loan. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information and Employment Information.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

• View submitted application: The application tracker enables you to view details of submitted application which includes viewing account summary and uploaded documents.
• View application in draft: While filling out an application form, if you opt to save the application instead of submitting it, the application is saved in the application tracker as an ‘In Draft application’. You can select any of the applications available under this tab in order to complete and submit that application.

To track an application:

• Click Track Application on the dashboard. The Login screen is displayed.
• Enter the registered email ID and password, click Login.
• The Application Tracker screen is displayed. By default the submitted application view is displayed.

Submitted Application - Unsecured Personal Loans

The following details are displayed on an unsecured personal loan application card under the Submitted tab of the application tracker page. On clicking on a specific card, the details page of that card appears. However, once an application has been completely processed, the card will no longer be clickable.

• Select the application card.
• The Application Details screen is displayed with options to view additional details of the application and pending tasks, if any.

• Click on Documents to view documents that have been uploaded in the application form.
  OR
  Click on Account Summary to view a summary of the loan account.

Documents

This section displays the documents that are uploaded in the application form.

The Account Summary section enables you to view basic details of the loan account.

FAQs

Can I proceed with the application if I am not an existing channel user?

Yes. You can continue filling in the application details as a guest user and need not necessarily login.

Why do you require the expiry date of my identity proof?

We ask for the expiry date of your identity proof to ensure that you are providing us with a valid proof of identity, one that is currently not expired.

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