UNSECURED PERSONAL LOAN
TRANSACTION HOST INTEGRATION MATRIX
Legends
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No Host Interface Required. |
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Pre integrated Host interface available. |
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Pre integrated Host interface not available. |
SR No |
Transaction / Function Name |
Oracle FLEXCUBE Core Banking 11.7.0.0.0 |
Oracle FLEXCUBE Universal Banking 12.4.0.0.0 |
Oracle Banking Platform 2.5.0.2.0 |
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1 |
Unsecured Personal Loan Application SubmissionA submission contains one or more applications submitted by the applicants in a single request. |
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Introduction
An unsecured personal loan is a personal loan on which no collateral is provided; hence its issuance is based solely on the applicant’s credit worthiness.
The application for unsecured personal loans has been built so as to capture the loan requirements as well as the basic personal (including employment and contact information) and financial information of the applicants.
The application tracker has been built so as to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved. Additionally, the applicant can perform certain tasks from the application tracker such as uploading documents required by the bank, specifying loan account preferences, etc.
Unsecured Personal Loan Workflow
Following are the steps involved as part of application submission:
- Loan Requirements: You can specify the amount to be borrowed, purpose of the loan, tenure, and mention if there is a co-applicant as part of the loan application.
- Applicant Information: The applicant information section consists of details such as personal information, identity, contact and employment information of the applicant.
- Financial Information: This section consists of details such as income, expense, asset, and liability details of the applicant.
- Offer Selection: This section displays multiple loan offers with an option to select any offer of choice.
- Review and Submit: This section displays the summary of the loan application with details submitted in the above section and you can modify details in any of the section if required.
- Credit Decision Outcome: It displays the credit decision once the loan application is submitted successfully.
How to reach here:
Dashboard > Personal Loan
To apply for personal loan:
- Select Unsecured Personal Loan as an option on the product showcase.
- The product selection screen is displayed.
- Once the appropriate product is selected, click Proceed. The Unsecured Personal Loans Orientation screen is displayed containing details regarding the steps involved in the loan application, details required for application and eligibility criteria.
- Click
OR
Click if you are a registered user. For more information on the application of an registered (existing user) view the Existing User section.
OR
Click to abort the loan application process. For more information on cancelling an application, view the Cancel Application section.
, if you are a new/unregistered user. - The loan requirement screen is displayed. Enter loan requirement details such as loan amount i.e. the amount to be borrowed, the purpose of the loan, loan tenure, and if a co-applicant is to be added to the application or not.
Loan Requirements
Field Name |
Description |
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Help us understand your loan requirements |
|
What is your purpose for this loan ? |
The reason for which the loan application is being made. |
Loan Amount |
The loan amount that you would like to borrow. |
Loan Term |
The tenure of the loan in terms of years and months to repay the loan amount. |
Is there a co-applicant |
You can identify whether a co-applicant is to be added to the application or not. |
Is Co-applicant an existing user |
Indicates whether the co-applicant is an existing user. This field is displayed, if you have selected Yes, in the Would you like to add a co-applicant? field. |
Co-applicant Customer ID |
You are required to enter the co-applicant’s customer ID, if the co-applicant is an existing user. This field is displayed, if you have selected Yes, in the Is co-applicant an existing user? field. |
Send Verification Code via |
Indicates the channel on which the verification code is to be sent. The options are:
This field is displayed, if you have selected Yes, in the Is co-applicant an existing user? field. |
- Enter the relevant loan requirement details such as loan purpose, loan tenure, amount and other details.
- If a co-applicant is to be part of the application select option Yes in the Would you like to add a co-applicant? field.
OR
Click if the loan is required for a single applicant. - If co-applicant is an existing user click Yes in the Is co-applicant an existing user? field.
OR
Click No if the co-applicant is not an existing user. - If you have clicked Yes in the Is co-applicant an existing user? field, enter the co-applicant customer ID in the Co-applicant Customer ID field.
- Once the co-applicants customer ID is entered, it needs to be verified. From the Send Verification Code via field, select the desired option through which the verification code is to be sent.
- Click Verify. The Verification screen is displayed.
- In the Verification Code field, enter the verification code and click .
- A message stating that the code has been verified is displayed. Click .
- The sections comprising of the application form are displayed. If a co-applicant has been added, the respective sections in which the co-applicant’s information is to be captured are enabled.
- The primary information section will open to enter information about the applicant.
Primary Information
In the primary Information screen enter the appropriate information like, salutation, first name, last name, date of birth, citizenship, etc.
Field Name |
Description |
---|---|
Salutation |
Identify your salutation. The options are:
|
First Name |
Enter your first name. |
Middle Name |
Enter your middle name here. This field is optional. |
Last Name |
Enter your last name. |
Date of Birth |
Enter your date of birth. The system validates your date of birth so as to identify whether you have attained age of majority |
Gender |
Specify your gender. |
Marital Status |
Select your marital status from the list. The options are:
|
Number of Dependents |
Specify number of people dependent on you. |
Country of Citizenship |
Select the country of which you are a citizen. |
Permanent Resident |
You are required to identify whether you are a permanent resident. |
Country of Residence |
This field is enabled only if you have identified that you are not a permanent resident by selecting No in the Permanent Resident field. In this case, you are required to identify the country in which you reside. |
- Click Continue . The Proof of Identity section is displayed.
Proof of Identity
In this section enter the identity details such as identity type, ID number, and expiry date.
Field Name |
Description |
---|---|
Identity |
|
Type of Identification |
The identification document that you want to provide as proof of identity. The identification type could be:
|
ID Number |
Enter Identification number corresponding to the identification type. |
Expiration Date |
Enter the date on which your identification document will expire. This date can be found printed on your identification document. The system will validate if the expiration date has passed or if it is a valid date i.e. not one that is too ahead in the future (the number of years will be defined by the bank) and will display an appropriate error message. In this case, you can either modify the expiration date or select a different ID to submit as proof of identity, one that has a valid expiration date. |
- Click Continue to save the identification information.
- The Contact Information section is displayed.
Contact Information
In the contact information section enter the contact details including your email address, phone number and current residential address.
You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required. This amount of time is defined by the bank in terms of years.
Field Name |
Description |
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Residential Address |
|
Country |
Enter the country name in which you reside. |
Address 1-2 |
Enter your Address details. |
City |
Enter the name of the city in which you reside. |
State |
Select the state from the list. |
Zip Code |
Enter your Zip code. |
Staying Since |
Date since which you have been residing at the current address. If you identify a date that is less than the minimum amount of time required for you to have resided in the current residence, the system will display fields in which you can specify you previous residence address. |
Accommodation Type |
The type of accommodation in which you reside. The accommodation types are:
|
Previous Residential Address |
|
Country |
Select the country where you resided previously. |
Address Line 1-2 |
Enter address details of your previous residence. |
City |
The city in which you resided previously. |
State |
The state in which you resided previously. |
Zip Code |
Enter the zip code where you resided previously. |
Accommodation Type |
The type of accommodation in which you resided previously. The accommodation types are:
|
|
|
|
Enter your email address. |
Please confirm your email ID |
Re-enter your email ID to confirm the same. |
Phone Number |
|
Phone Type |
Select the phone number type that you want to define as primary contact number. The options are:
|
Primary Phone Number |
Enter your phone number corresponding to the selected phone type. |
Add an alternate phone number |
You can select Yes if you want to add an alternate phone number. It is not mandatory to add an alternate phone number. |
Phone Type |
Type of phone number that is being added as an alternate number. The options are:
This field is displayed if you select Yes in the Add an alternate phone number field. |
Alternate Phone Number |
Alternate phone other than primary phone number. Phone number corresponding to the selected alternate phone type. |
Default as that of Primary Applicant (Co-Applicant) |
Specify whether address details of co-applicant are same as primary applicant. This field is displayed if you select Yes in the Is there a co-applicant field in the requirement screen. |
Landlord Information
The section appears if you select ‘Rented’ or ‘Leased’ option in the Accommodation Type list.
Contact Information (Landlord Details)
Field Name |
Description |
---|---|
Landlord's Full Name |
Specify full name of the landlord. |
Country |
Select the country name where the landlord resides. |
Address Line 1-2 |
Specify address details of the landlord. |
City |
Specify the city name where the landlord resides. |
State |
Select the state name where the landlord resides. |
Zip Code |
Specify the zip code where the landlord resides. |
Mobile Number |
Specify the mobile number of the landlord. |
- Click Continue to save the landlord information. The Employment Information section is displayed
Employment Information
In this section enter details of your employment over a defined period starting with your current primary employment. The details required are type of employment, employment status, date on which specific employment was started and if you are salaried or self-employed, the company or employer name. If the amount of time at which you have been employed in your current employment is less than the required amount of time, the system will display fields in which you can enter details of previous employment.
Field Name |
Description |
---|---|
Employment Type |
The type of your current primary employment. The types are:
|
Employment Status |
The status of your employment. The options in this field will depend on your selection as employment type. The options are:
|
Employer Name |
The name of the company or firm in which you are employed. |
Start Date |
Enter the date on which you started at current employment. |
Designation |
Enter your designation with the current employer. |
Gross Annual Salary |
Enter your gross annual salary with the current employer. |
Country |
Select the country in which you are currently employed. |
Address Line 1-2 |
Enter your employer’s address. |
City |
Enter the city in which you are currently employed. |
State |
Select the state name where you are currently employed. |
Zip Code |
Specify the zip code of the location where you are currently employed. |
- Click Add to update the employment information.
OR
You can lick to edit the employment information. - Click to add more than one employment information.
OR
Click Continue to proceed with the application process.
Financial Profile
- Enter the appropriate details in the relevant sections.
Income Information
In this section enter details of all income that you want to be considered to be the basis on which you will repay the loan.
You can add multiple records of income up to a defined limit. Click the icon to add additional income records and the icon against a specific record to delete it.
Field Name |
Description |
---|---|
Primary Income |
|
Income Type |
The source of your primary income. Examples of source of income can be rental income, salary, etc. |
Gross Income |
Gross amount of income earned. |
Net Income |
Net amount of income. The net income field will be defaulted with the gross income amount entered and can be changed. |
Frequency |
The frequency at which you earn the particular income. Examples of income frequency can be Monthly, Yearly, etc. |
- Click Save to update the income details.
- Click Continue to proceed with the expense details section.
OR
Click to add another income record.
Expense Information
In this section enter details of all expenses you incur on a regular basis. You can add multiple expense records up to a defined limit. Click the icon to add additional expense records and the icon against a specific record to delete it.
Field Name |
Description |
---|---|
Primary Expense |
|
Type of Expense |
The type of expense. Example - household, school fees, etc. |
Total Expense Value |
The total value of expenditure against the specific type identified. |
Frequency of Expense |
The frequency at which you incur the specific expense. By default the value Monthly will be selected and can be changed. |
- Click Save to update the expense details.
- Click Continue to proceed with the asset information section.
OR
Click to add another expense record.
Assets
In this section enter details of all assets owned by you. You can add multiple asset records up to a defined limit. Click the icon to add additional asset records and the icon against a specific record to delete it.
Field Name |
Description |
---|---|
Primary Assets |
|
Type of Asset |
Type of asset owned by you. Examples of assets are – Home, Savings account with bank, etc. |
Value |
The market value of the asset. |
- Click Save .
- Click Continue to proceed with the liability details section.
OR
Click to add another asset record.
Liabilities
In this section enter details of all your liabilities. You can add multiple records up to a defined limit. Click the icon to add additional records and the icon against a specific record to delete it.
Field Name |
Description |
---|---|
Primary Liability |
|
Type of Liability |
Select the type of liability you want to define. The liability type could be, home loan, personal loan, credit card, and others. |
Original Value |
Identify the original value of the liability. |
Outstanding Value ($) |
Enter the current outstanding value of the liability. |
- Click Save.
- Click Continue to proceed with the application process.
OR
Click to add another liability record. - Once the asset, liability, income, and expense details are entered click Continue.
- The Offers screen is displayed.
This section displays all the product offers applicable to you. You can select any one offer that best suits your needs.
- Select a suitable offer.
- Click .
- Click Review and Submit. The review screen is displayed.
It will display all the information you have entered in the application. You can verify that all the information provided by you is correct and make any changes if required.
- Click against any section if you wish to edit any information that is part of that section.
- Once you have verified all the information click Submit. The screen confirming application submission will be displayed which will contain the application reference number, decision outcome and any additional steps that might need to be undertaken by you or the bank.
The confirmation page is displayed once you have submitted your application. This page displays the current status of the application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page. Additionally, the options to register (if you are a new customer and have not yet registered with the bank) and to track the application are also provided on this page.
- If you are not a registered channel user, you will have an option to register yourself for channel access. Click Register.
OR
Click Go to Homepage to navigate to the product showcase. - Click Track your Application to track your submitted application. For more information on the application tracker view the Application Tracker section.
Field Name |
Description |
---|---|
Define Login Credentials |
|
|
Enter the email ID with which you would like to register. |
Confirm Email |
To confirm the email ID re-enter the email ID entered in the Email field. |
Verify |
Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field. |
Password |
Enter a password to be used for the purpose of registration. You will be required to enter this password when you log-in to the system in the future. |
Confirm Password |
To confirm the password re-enter the password entered in the Password field. |
Set Security Questions |
|
Skip set up of security questions? |
Through this option, you can opt to skip setting up security questions at the time or registration. The options are:
By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden. |
Security Question |
Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator. |
Answer |
Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on. |
Terms and Conditions |
|
I have read, fully understood and agreed with the terms and conditions |
Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access. |
Terms and Conditions Link |
Click this link to view the terms and conditions. |
To register:
- In the Email field, enter the email address.
- To confirm enter the email ID in the Confirm Email field.
- Click
- In the Verification Code field, enter the verification code sent on the defined email ID.
- Click , if the code is not received.
- Click . The successful email verification message is displayed.
link to verify the entered email address. - In the Password field, enter the password required for log-in.
- To confirm enter the password in the Confirm Password field.
- From the security question list, select a question to be added in your security question set.
- In the answer field, enter an answer for the selected security question.
- If you do not want to set security questions currently, select the option Yes against the Skip set up of security questions field.
- Click the Terms and Conditions link to view the terms and conditions.
- Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
- Click Register/Submit Application to register. The button to register will be termed Register if registration is non mandatory and the user has navigated to the registration screen from the confirm screen. If registration is mandatory, this screen will be displayed once the user has filled out the application form and is proceeding to submit it, hence the button will be Submit Application.
OR
Click Cancel Application to cancel the application.
OR
Click Return to Application.
Verification
Field Name |
Description |
---|---|
Verification Code |
Enter the security code sent to the email ID you have defined in the registration screen. |
- Click Submit to submit the verification code. On successful verification, a message stating that verification has been completed successfully will be displayed.
OR
Click Resend Code if you wish for the system to re-send you the security code.
OR
Click Cancel to cancel the close the screen and return to the registration screen.
Register User Confirmation
Field Name |
Description |
---|---|
|
Specify the email ID of the co-applicant for registration. This field will be displayed only if the co-applicant involved in the application is not registered with the bank. |
- Click Send Link to send registration link to the co-applicant.
OR
Click Track Application to navigate to application tracker to view the applications status.
OR
Click Go To Homepage to navigate to the product showcase.
The option to cancel is provided throughout the application and you can opt to cancel the application at any step.
To cancel an application:
- Click Cancel. The cancel application screen is displayed. You will be able to select a reason for which you are cancelling the application.
- Click Cancel and Exit. The application is cancelled.
Cancel Application
Field Name |
Description |
---|---|
Reason for Cancelling |
Indicate the reason for which you are cancelling the application. This is an optional step. The cancellation reason could be:
|
Please Specify |
This field is displayed if you have selected the option Others as Reason for Cancelling. Specify the reason for which you are cancelling the application. |
- Select the appropriate reason for which you are cancelling the application.
- Click
OR
Click to return to the application.
to cancel and exit the application. A message confirming that the application has been cancelled is displayed.
- Click to navigate to the product showcase screen.
There are two scenarios in this case:
- If the applicant is a registered user and he/she is already logged in then the applicant will get a confirmation page indicating submission saved successfully.
- If the applicant is a new user i.e. who is not registered for channel access, then he/she will be required to register while saving the application. The following steps are involved in the process of saving an application in this scenario.
All saved applications will be available in the app tracker under the In Draft tab. You can select any application to resume the application submission process.
To save an application
- Click . The Save and Complete Later screen is displayed.
Save and Complete Later
Field Name |
Description |
---|---|
|
Enter the email ID with which you would like to register. |
Confirm Email |
To confirm the email ID re-enter the email ID entered in the Email field. |
Verify |
Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field. Refer the Verify sub section under section Register User for further information on verification. |
Password |
Enter a password to be used for the purpose of registration. You will be required to enter this password when you login to the system in the future. |
Confirm Password |
To confirm the password re-enter the password entered in the Password field. |
Set Security Questions |
|
Skip set up of security questions? |
Through this option, you can opt to skip setting up security questions at the time or registration. The options are:
By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden. |
Security Question |
Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator. |
Answer |
Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on. |
Terms and Conditions |
|
I have read, fully understood and agreed with the terms and conditions |
Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access. |
Terms and Conditions Link |
Click this link to view the terms and conditions. |
The following steps are applicable for cases wherein the applicant is not a registered user.
- In the Email field, enter the email address.
- To confirm enter the email ID in the Confirm Email field.
- Click
- In the Verification Code field, enter the verification code sent on the registered email ID.
- Click , if the code is not received.
- Click . A message stating that the email ID has been verified successfully is displayed.
link to verify the entered email address. - In the Password field, enter the password required for log-in.
- To confirm enter the password in the Confirm Password field.
- From the Security Question list, select a question to be added in your security question set.
- In the answer field, enter an answer for the selected security question.
- If you do not want to set security questions currently, select the option Yes against the Skip set up of security questions field.
- Click the Terms and Conditions link to view the terms and conditions.
- Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
- Click
OR
Click to close the save and complete later screen.
OR
Click to navigate to the application screen.
.
Field Name |
Description |
---|---|
|
Specify the email ID of the co-applicant for registration. This field will be displayed only if the co-applicant involved in the application is not registered with the bank. |
- Click Send Link to send registration link to the co-applicant.
OR
Click Track your Application to view the application status.
OR
Click Go to Homepage to navigate to the product showcase.
Existing User
An application form for an existing user will differ from that of one being initiated by a new/unregistered user. If you are applying for a loan as an existing user, once you login to the system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the loan. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information, Employment Information and Financial Information including Income, Expenses, Assets and Liabilities.
The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:
- View submitted application: The application tracker enables you to view details of submitted applications which includes viewing status history, application summary and uploaded documents as well as performing any pending tasks required for the processing of the application.
- View application in draft: While filling out an application form, if you opt to save the application instead of submitting it, the application is saved in the app tracker as an ‘In Draft application’. You can select any of the applications available under this tab in order to complete and submit that application.
To track an application:
- Click Track Application on the dashboard. The Login screen is displayed.
- Enter the registered email ID and password, click .
- The Application Tracker screen is displayed. By default the submitted application view is displayed.
Submitted Application
Field Name |
Description |
---|---|
Loan Offer Name |
The name of the offer for which the application has been made. |
Application ID |
The application reference number as generated by the bank at the time the application was submitted. |
Progress Bar |
The current status of the application will be displayed graphically with the help of a progress bar. |
Loan Amount |
The requested loan amount. |
Applicant Name |
The names of both the primary and co-applicant will be displayed here. If no co-applicant has been added, only the primary applicant’s name will be displayed. |
Submitted On |
The date on which the application was submitted. |
Status |
The current status of the application. |
- Select the application card.
- The Application Details screen is displayed with options to view additional details of the application and pending tasks, if any.
Loan Application Details
Field Name |
Description |
---|---|
Loan Offer Name |
The name of the offer for which the application has been made. |
Application ID |
The application reference number as generated by the bank at the time the application was submitted. |
Progress Bar |
The current status of the application will be displayed graphically with the help of a progress bar. |
Loan Amount |
The requested loan amount. |
Applicant Name |
The names of both the primary and co-applicant will be displayed here. If no co-applicant has been added, only the primary applicant’s name will be displayed. |
Submitted On |
The date on which the application was submitted. |
Tenure |
The term of the loan. |
- Click any section heading to view details or to take required action on the application.
This section allows you to view and configure the features of the loan account.
Field Name |
Description |
---|---|
Pay only interest for the initial period |
You can identify if you wish to pay only interest during the initial period of the loan by selecting the option Yes in this field. |
Interest Only Term |
If you have identified that you want to pay only interest during the initial period of the loan, you will then have to identify the period for which you would like to only pay interest. You can identify this period in terms of years and months. This field is displayed if you select the option Yes in the Pay only interest for the initial period field. |
Principal and Interest Repayment Frequency |
You can specify the frequency at which you would like to repay the principal and interest to the bank. The frequency could be:
|
Fixed rate for the initial period |
You can identify whether or not you would like to be charged a fixed rate of interest on the loan for the initial period. |
Fixed Rate Term |
If you have identified that you would like to be charged a fixed rate of interest for the initial period, you will then be required to identify the period for which you would wish to be charged the fixed rate. You can identify this period in terms of years and months. This field is displayed if you select the option Yes in the Fixed rate for the initial period field. |
Avail Redraw Facility |
You can identify whether or not you would like to avail of a redraw facility on the loan. |
Statement Required |
You can identify whether you want to receive the loan statement. |
Statement Frequency |
If you have stated that you wish to receive the loan statement, you will be required to specify the frequency at which to receive the statement. This field is displayed if you select the option Yes in the Statement Required field. |
- Enter the appropriate values in the relevant fields.
- Click Continue. The Account Summary screen appears with details, rate type, loan term, loan repayment frequency, and repayment amount
The Account Summary section enables you to view basic details of the loan account
Field Name |
Description |
---|---|
Account Summary |
|
Rate Type |
Indicates the rate type of the loan, it could be fixed or variable or both. |
Frequency |
The principal and interest repayment frequency. The frequency could be:
|
Term |
The loan term. |
Approximate Repayment Amount |
The approximate amount that has to be repaid towards the loan. |
Application Summary
Field Name |
Description |
---|---|
Application Summary |
|
Applicant Name |
The names of the applicants will be displayed here. |
Purpose |
The purpose for which the loan was applied. |
Requested Amount |
The amount for which the loan is applied. |
Approved Amount |
Loan amount approved by the bank including the fees, and other costs. |
Tenure |
Loan repayment tenure. |
Loan Date |
Loan application date. |
- Click View Complete Application to view details of the entire application in PDF format.
Application Fees
This section lists down all the fees that are applicable on the loan.
Field Name |
Description |
---|---|
Application Fees |
|
Fees |
All the fees applied are listed down with the amount charged displayed against each fee type. |
Status History
This section displays the status history of the loan application i.e. the various stages through which the loan application has gone along with the current status.
Field Name |
Description |
---|---|
Status History |
|
State |
The status of the application. |
Remarks |
Displays the remarks, if any. |
Acted By |
The User ID of the person that updated the status of the application. |
Updated On |
The date on which the specific status was updated. |
Document Upload
Document upload enables you to upload the documents that are required for the application processing. You can upload multiple documents against a document type. You can also delete any document that has been uploaded previously.
To upload / delete a document:
- Click link.
- Click .
- The option to browse the computer’s folders is displayed
- Select the appropriate file to be uploaded and click Open.
- Click . The file is uploaded.
Document Upload
Note: Click icon against a document to delete the uploaded document.
Field Name |
Description |
---|---|
Choose File |
On selecting this link, the browse option is opened, by which you can select the required file to upload. |
- Click Document link. The status of the uploaded document appears, once the document are verified.
- Click on the link displayed against a specific document type in order to view the document.
Once the account configuration and required documents are uploaded, offer is generated and made available in the tracker for you to view, download, and provide approval / rejection.
Field Name |
Description |
---|---|
Offer Letter |
Displays the generated offer letter. |
Offer Letter Acceptance |
In order to accept the loan offer, you will be required to accept the terms and conditions of the loan. Select the check boxes to accept the specific terms and conditions defined. |
Accept/Reject Offer |
Select the appropriate option in order to accept or reject the offer. In order to accept the offer, select the Yes button. In order to reject the offer, select the No button. |
- Click to download the offer letter and other document.
- Select the terms and conditions check box and click Yes to select the offer. The offer acceptance message is displayed.
OR
Click No to reject the offer.
Cancel Application
The option to cancel the application once submitted is provided in the application tracker and is available only if the application has not yet been processed to completion / fulfilled.
In order to cancel an application from the app tracker, select the Cancel option available on the application tracker details page and follow on with confirming the cancellation.
FAQs
I am an existing customer of the bank but do not have channel access, how can I proceed?
Can I proceed with the application if I am not an existing channel user?
Why am I asked to capture previous residential address details?
Why am I being asked to capture previous employment details?
Is it mandatory to change the default configuration for an account as part of application tracker?
Can the co-applicant perform all the pending tasks in the application tracker?