CREDIT CARD APPLICATION

TRANSACTION HOST INTEGRATION MATRIX

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No Host Interface Required.

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Transaction / Function Name

Third Party System

Oracle FLEXCUBE Core Banking 11.7.0.0.0

Oracle FLEXCUBE Universal Banking 12.4.0.0.0

Oracle Banking Platform 2.5.0.2.0

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Credit CardClosedA credit card is a payment card issued to users (cardholders) as a method of payment. Application SubmissionClosedA submission contains one or more applications submitted by the applicants in a single request.

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Introduction

The credit card application is created to enable customers to apply for a credit card by providing basic personal and financial details. The applicant can also define preferences such as whether add-on card holders are to be added to the card and if balance transfers are to be defined.

The application tracker is built to enable tracking of the application once it is submitted. The application tracker also enables the applicant to retrieve and complete an application that is saved. Additionally, the applicant can perform certain tasks from the application tracker such as uploading documents required by the bank, specifying additional card preferences such as delivery preferences and card customizations including defining card background and name to be printed on the card.

Credit Card Workflow

Credit Card Workflow

The credit card origination process consists of the following steps:

You are here How to reach here:

Dashboard > Credit Card

To apply for credit card

  1. The applicant selects ‘Credit Card’ as an option from the product showcase.
  2. The product selection screen is displayed.

Credit Card Offers

Once you select a suitable credit card product, all the offers available under that product are displayed on the Credit Card Offers page. You can view additional information about an offer by selecting More Information the link available against the offer.

Orientation Page

The orientation page contains details about the steps involved in the application, details required for the application as well as eligibility criteria to be met in order to apply for the specific offer. This page also provides existing customers with the option to specify login credentials in order to have the application form pre-populated with the applicant’s personal information.

  1. Click Continue, if you are a new user or wish to continue as a guest user.
    OR
    Click Login if you are a registered user. For more information on the application of registered (existing) user view the Existing User section.
    OR
    Click Cancel to abort the application process. For more information on cancelling an application, view the Cancel Application section of this document. The following sections are displayed: Primary Information, Proof of Identity, Contact Information, Employment Information.

Primary Information

In the primary Information screen enter personal information such as salutation, first name, last name, date of birth, citizenship, etc.

  1. Click Continue . The Proof of Identity section is displayed.

Proof of Identity

In the proof of identity section enter the identity details such as, identity type, ID number, and expiry date.

  1. Click Continue to save the identification information.
  2. The Contact Information section is displayed.

Contact Information

In the contact information section enter contact details including your email address, phone numbers, and current residential address. You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required.

Employment Information

In this section enter details of your employment starting with your current primary employment. You can add multiple current employment records as well as previous employment records. The details required for each employment record are type of employment, subsequent status, date on which specific employment was started and if you are salaried or self employed, the company or employer name as well as your designation, gross annual salary and employment address. If the amount of time at which you have been employed in your current employment is less than the required amount, the system will display fields in which you can enter details of previous employment, in which case you will be required to enter details of your previous employment as well as the date on which your employment ended.

  1. Click Add to update the employment information.
  2. Click Edit to edit the employment information.
  3. Click Add to add more than one employment information.

Financial Profile

This page comprises of multiple sections in which you can enter your financial details in the form of income, expenses, assets, and liabilities.

Income Information

In this section enter details of all income that you want to be considered to be the basis on which you will make credit card payments.

You can add multiple records of income upto a defined limit. Click the Add Another Income Icon icon to add additional income records and the Delete Record icon against a specific record to delete it.

  1. Click Save to update the income details.
  1. Click Continue to proceed with the expense details section.
    OR
    Click Add Another Income Icon to add another income record.

Expense Information

In this section enter details of all expenses you incur on a regular basis. You can add multiple expense records up to a defined limit. Click the Add Another Income Icon icon to add additional expense records and the Delete Record icon against a specific record to delete it

  1. Click Save to update the expense details.
  2. Click Continue to proceed with the asset details section.
    OR
    Click Add Another Income Icon to add another expense record.

Asset Information

In this section enter details of all assets owned by you. You can add multiple asset records up to a defined limit. Click the Add Another Income Icon icon to add additional asset records and the Delete Record icon against a specific record to delete it.

  1. Click Save to update the asset details.
  2. Click Continue to proceed with the liability details section.
    OR
    Click Add Another Income Icon to add another asset record.

Liability Information

In this section enter details of all your liabilities. You can add multiple records up to a defined limit. Click the Add Another Income Icon icon to add additional records and the Delete Record icon against a specific record to delete it.

  1. Click Save.
  2. Click Continue to proceed with the application process.
    OR
    Click Add Another Income Icon to add another liability record.
  3. Once the asset, liability, income, and expense details are entered click Continue.
  4. The Customize your Card screen is displayed.

Customize Card

  1. Click Continue.
  2. Click Review and Submit. The review screen is displayed.
  1. Click Edit to edit the loan requirement details.
  2. Once the details are edited click Continue.
  3. The review and submit screen is displayed. Click Submit.
  4. The application reference number is generated and the credit decision outcome is displayed.

Submitted Application Confirmation

The confirmation page is displayed once you have submitted your application. This page displays the current status of the application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page. Additionally, the options to register (if you are a new customer and have not yet registered with the bank) and to track the application are also provided on this page.

Register User

To register

Cancel an Application

The option to cancel is provided throughout the application and you can opt to cancel the application at any step.

To cancel an application

Save for Later

There are two scenarios in this case:

All saved applications will be available in the application tracker under the In Draft tab. You can select any application to resume the application submission process.

To save an application

The following steps are applicable for cases wherein the applicant is not a registered user.

Existing User

An application form for an existing user will differ from that of one being initiated by a new/unregistered user. If you are applying for a credit card as an existing user, once you login to the banking system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the credit card. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information, Employment Information and Financial Information including Income, Expenses, Assets and Liabilities.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

To track an application

Submitted Application

Credit Card Application Details

Additional Preferences

In this section you can define configurations on your credit card which can include setting an image to be displayed on the card, defining a name to be embossed on the card, specifying delivery preferences for the card, PINClosedPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. and statement and linking membership programs to the card.

Card Preferences

In this section you can configure your card i.e. the primary card as well as the cards of your authorized users

Delivery Preferences

In this section you can define delivery preferences pertaining to where you want your card, PIN and periodic statements to be delivered. The delivery preferences specified for card and PIN will be applicable for your authorized users’ cards and PINs as well.

Membership Linkage

In this section, the names of membership programs affiliated with your new credit card will be displayed. You can link your membership ID of each respective program to your card so as to earn membership rewards when using your card to make purchases from these institutions.

Application Summary

This screen displays a summary of your credit card application. You can click on the View Complete Application link provided on the screen to view the complete application in PDF format.

Status History

Status history displays the status of the various stages of the Credit Card application, remarks, user name, and date on which the status is updated.

Document Upload

Document upload allows you to upload the documents which are required for the processing of the application. You can upload multiple documents against a document type. You can also delete any document that has been uploaded previously.

To upload / remove a document

Document Upload

Note: Click Remove File to remove the uploaded document.

Cancel Application

The option to cancel the application once submitted is provided in the application tracker and is available only if the application has not yet been processed to completion.

In order to cancel an application from the app tracker, select the Cancel option available on the application tracker details page and follow on with confirming the cancellation.

FAQs

ClosedI am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

ClosedCan I proceed with the application if I am not an existing channel user?

Yes. You can continue filling in the application details as a guest user and need not necessarily login.

ClosedWhy am I asked to capture previous residential address details?

The bank has a resident stability policy in place wherein if the applicant is staying at the current address for less than a defined term then he/she needs to define the previous residential address.

ClosedMy Add-on card holder and I live in the same house, do I need to enter address details again while defining co-applicant information?

No. There is an option in the Add on card holder contact information section to default the primary applicant’s address in that of add on card holder’s residential address fields.

ClosedThe application requires me to define certain financial details that are not applicable to me. How do I proceed?

In case a financial parameter such as an expense as mortgage is not applicable to you, you can mention the value ‘0’ against that specific financial parameter and proceed with the application.

ClosedWhy am I being asked to capture previous employment details?

The bank has a employment stability policy in place wherein if the applicant has not completed a defined term in the current organization then he/she needs to define previous employment details.

ClosedCan I add an ‘Add on card holder’ to my card? What are the details that I must provide of my add-on card holder?

Yes you can apply for an ‘Add on card holder’ to your card. You will be required to provide your add on card holder’s name, date of birth, citizenship and residential address details.

ClosedCan I add multiple Add on card holders to my card?

Yes, this depends on the card offer you have selected to apply for. The bank will define the maximum number of add on card holders that can be linked to a card.

ClosedCan I transfer balances from multiple cards to my new card?

Yes you can transfer the balances from multiple cards to your new card provided this feature is enabled for the credit card offer that you have applied for. The bank will define the maximum number of balance transfers you can perform on your card.

ClosedIs there a maximum limit defined on the amount of balance that can be transferred to my card?

Yes, you cannot transfer a balance if it is greater than the maximum credit limit defined for your card. Additionally the sum of all balance transfers also must not exceed that of the maximum credit limit of your card.

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