SAVINGS ACCOUNT APPLICATION

TRANSACTION HOST INTEGRATION MATRIX

Legends

NH

No Host Interface Required.

a

Pre integrated Host interface available.

Ñ

Pre integrated Host interface not available.

 

SR No

Transaction / Function Name

Oracle FLEXCUBE Core Banking 11.7.0.0.0

Oracle FLEXCUBE Universal Banking 12.4.0.0.0

Oracle Banking Platform 2.5.0.2.0

1

Savings Account Application SubmissionClosedA submission contains one or more applications submitted by the applicants in a single request.

Ñ

Ñ

a

Introduction

A savings account is an interest-bearing deposit account held at a bank or in a financial institution that provides a modest interest rate.

The savings account application is created so as to enable customers to apply for a savings account by providing minimal personal details. As an applicant, you are also provided with the option to customize the debit card associated with the account.

The application tracker has been built so as to enable tracking of the application once it is submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved.

Savings Workflow

Savings Account Workflow

Following are the steps involved as part of application submission:

You are here How to reach here:

Dashboard > Savings Account

To apply for savings account:

  1. Select Savings on the product showcase screen.
  1. Click the Proceed option available on the desired product card. A screen containing all the offers available under the selected savings account product is displayed.

Savings Account

  1. Click Continue, if you are a new/unregistered user.
    OR
    Click Login if you are a registered user. For more information on the application of a registered (existing) user, view the Existing User section.
    OR
    Click Cancel to abort the application process.
  2. The account requirements page is displayed in which you can identify the holding pattern of the account.

Savings Account Requirement

Field Name

Description

Help us understand your savings requirements

Account Currency

CurrencyClosedA generally accepted form of money, including coins and paper notes, which is issued by a government and circulated with in an economy. in which the account is to be opened.

Is there a co-applicant

You can identify whether a co-applicant is to be added to the application or not.

Is Co-applicant an existing user

Indicates whether co-applicant is an existing user.

This field is displayed, if you have selected Yes, in the Is there a Co-ApplicantClosedAn applicant refers to an individual or a non-individual (organization or trust) who has applied for one or more main lines.? field.

Co-applicant Customer ID

You are required to enter the co-applicant’s customer ID, if the co-applicant is an existing user.

This field appears, if you have selected Yes, in the Is Co-Applicant an existing user? field.

Send Verification Code via

Indicates the channel on which the verification code is to be sent.

The options are:

  • Co-applicants registered email address
  • Co-applicants registered phone number

This field appears, if you have selected Yes, in the Is Co-Applicant an existing user? field.
  1. Enter the account currency.
  2. If there is a co-applicant select Yes in the Is there a co-applicant? field.
    OR
    Click No if there is a single applicant.
  3. If the co-applicant is an existing user select Yes in the Is co-applicant an existing user? field.
    OR
    Select No if the co-applicant is not an existing user.
  4. If you have selected Yes in the Is co-applicant an existing user? field, enter the co-applicant customer ID in the Co-applicant Customer ID field.
  5. Once the co-applicants customer ID is entered, it needs to be verified. From the Send Verification Code via field, select the appropriate option to receive the verification code.
  6. Click Verify.The Verification screen is displayed.
  7. In the Verification Code field, enter the verification code and click Submit.
  8. Code verified message is displayed. Click Continue.
  9. The application landing page is displayed on which all the section headings (Primary Information, Proof of Identity, Contact Information, Employment Information, Features & Specifications, and Fund Your Account) are displayed. If a co-applicant has been added, the sections in which the co-applicants personal information can be captured are also displayed as section headings.
  1. The sections of the application form are displayed on this page. You can start entering information in each section starting with the first section i.e. Primary Information.

Primary Information

In the primary Information screen enter appropriate information like, salutation, first name, last name, date of birth, citizenship, etc.

Primary Information

Field Name

Description

Salutation

Select Salutation of applicant. Examples of salutation are Mr., Mrs., Dr. etc.

First Name

Enter your first name.

Middle Name

Enter your middle name here. This field is optional.

Last Name

Enter your last name.

Date of Birth

Enter your date of birth.

The system validates your date of birth so as to identify whether you have attained age of majority.

Gender

Select your gender.

Marital Status

Select applicable marital status from the list.

The options are:

  • Married
  • Single
  • Divorced
  • Seperated
  • Widowed
  • De facto
  • Undisclosed

Number of Dependents

Specify number of people dependent on you.

Country of Citizenship

Select your country of citizenship.

Permanent Resident

You are required to identify whether you are a permanent resident.

Country of Residence

Select your country of residence.

This field is displayed if you select No in the Permanent Resident field.
  1. Click Continue . The Proof of Identity section is displayed.

Proof of Identity

In the proof of identity section enter your identity details such as, identity type, ID number, and expiry date.

Field Name

Description

Identity

Type of Identification

Select the identification document that you want to provide as proof of identity.

The identification type could be:

  • Passport
  • Driving License, etc.

ID Number

Enter your Identification number corresponding to the identification type.

Expiration Date

Enter the date on which your identification document will expire. This date can be found printed on your identification document. The system will validate if the expiration date has passed or if it is a valid date i.e. not one that is too ahead in the future (the number of years will be defined by the bank) and will display an appropriate error message. In this case, you can either modify the expiration date or select a different ID to submit as proof of identity, one that has a valid expiration date.
  1. Click Continue to save the identification information.
  2. The Contact Information section is displayed.

Contact Information

In the contact information section enter the contact details such as, accommodation type, address, city, state, zip, email ID, etc.

You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required. This amount of time is defined by the bank in terms of years.

Field Name

Description

Residential Address

Country

Enter the country name in which you reside.

Address 1-2

Enter your Address details.

City

Enter the name of the city in which you reside.

State

Select the state from the list.

Zip Code

Enter your Zip code.

Staying Since

Date since which you have been residing at the current address. If you identify a date that is less than the minimum amount of time required for you to have resided in the current residence, the system will display fields in which you can specify your previous residence address.

Accommodation Type

The type of accommodation in which you reside.

The accommodation types are:

  • Company Provided
  • Inherited
  • Leased
  • Owned
  • Parental
  • Rented
  • Other

Previous Residential Address

Country

Select the country where you resided previously.

Address Line 1-2

Enter address details of your previous residence.

City

The city in which you resided previously.

State

The state in which you resided previously.

Zip Code

Enter the zip code where you resided previously.

Accommodation Type

The type of accommodation in which you resided previously.

The accommodation types are:

  • Company Provided
  • Inherited
  • Leased
  • Owned
  • Parental
  • Rented
  • Other

Email

Email

Enter your email address.

Please confirm your email ID

Re-enter your email ID to confirm the same.

Phone Number

Phone Type

Select the phone number type that you want to define as primary contact number.

The options are:

  • Personal Mobile
  • Work Mobile
  • Home Phone
  • Work Phone

Primary Phone Number

Enter your phone number corresponding to the selected phone type.

Add an alternate phone number

You can select Yes if you want to add an alternate phone number. It is not mandatory to add an alternate phone number.

Phone Type

Type of phone number that is being added as an alternate number.

The options are:

  • Personal Mobile
  • Work Mobile
  • Home Phone
  • Work Phone

This field is displayed if you select Yes in the Add an alternate phone number field.

Alternate Phone Number

Alternate phone other than primary phone number.

Phone number corresponding to the selected alternate phone type.

Default as that of Primary Applicant (Co-Applicant)

Specify whether address details of co-applicant are same as primary applicant.

This field is displayed if you select Yes in the Is there a co-applicant field in the requirement screen.

Employment Information

In this section enter details of your employment over a defined period starting with your current primary employment. The details required are type of employment, subsequent status, and if you are salaried or self-employed, the company or employer name and date on which specific employment was started.

The additional employment details section is displayed if the current employment is less than a specified period.

Field Name

Description

Employment Type

The type of your current primary employment.

The types are:

  • Salaried
  • Self Employed
  • Others

If employment type selected is Others, then there will be a set of options listed for selection like Home duties, Student, Unemployed etc.

Employment Status

The status of your employment. The options in this field will depend on your selection as employment type.

The options are:

  • Part Time
  • Full Time

Employer Name

The name of the company or firm in which you are employed.

Start Date

Enter the date on which you started at current employment.

Designation

Enter your designation with the current employer.

Gross Annual Salary

Enter your gross annual salary with the current employer.

Country

Select the country in which you are currently employed.

Address Line 1-2

Enter your employer’s address.

City

Enter the city in which you are currently employed.

State

Select the state name where you are currently employed.

Zip Code

Specify the zip code of the location where you are currently employed.
  1. Click Add to update the employment information.
  2. Click Add to add more than one employment information.
  1. The Features and Specifications section is displayed.

Features and Specifications

This page comprises of two sub sections, the Activity Profile section in which you are required to enter information pertaining to the activity of the account and the Debit Card Preferences section in which you can personalize your debit card by selecting a network provider of choice, name to be printed on the card and also select a card design and upload an image to be printed on the card.

Field Name

Description

Activity Profile

Questions pertaining to your intended account activity

You will be required to answer all questions regarding the activities you will be performing on your account. Example of a question is – Quarterly number of cash deposits.

Debit Card Preferences

Card Type

You can select the network provider from a list configured for the savings account offer.

Name on Card

You can enter your name as you would like to get embossed on the card.

Card Design

You can select a background design or theme to be printed on the card. This field is optional.

Image on Card

You can upload an image to be printed on the card. This field is optional.

Card Image

Once you have selected a card type and card design, an image of the debit card will be displayed on the screen based on the card type and design selections. This image will change if you make any changes to the card type and design selections.
  1. Click Continue. The Fund Your Account section is displayed.

Fund Your Account

In this section you are required to specify an option by which you would fund your account. You can define the amount of initial deposit you would like to make in your account. The minimum amount required to be deposited is defined by the bank and displayed on the screen. You can select mode of funding from the options provided. The general modes of funding are via debit card or credit card in case you are a new customer. In case you are an existing customer with the bank you can also select one of your savings or checking accounts held with the bank from which to make the transfer or even an external bank’s account that you have linked to your banking profile.

Field Name

Description

Initial Deposit Amount

The amount you wish to deposit in your account. The system will run a check to ensure that the amount you have entered is not lower than the minimum amount defined on the screen.

Your Funding Source

I will use my Credit Card

Select this option if you wish to transfer funds from your credit card.

I will use my Debit Card

Select this option if you wish to transfer funds from your debit card.

I will transfer funds from another account with the bank (Your savings or checking account)

Select this option if you wish to transfer funds from your savings or checking account held with the bank. This option will be available only if you are an existing customer of the bank.

I will transfer funds from my account at another bank (Your bank charges may apply)

Select this option if you wish to transfer funds from your savings or checking account held with another bank. This option will be available only if you are an existing customer of the bank.

Account Number

This field will be displayed only if you have selected the option to fund your account from one of your savings or checking accounts held with the bank. All your active savings and checking accounts that are held with the bank will be displayed in a drop-down and will be available for selection with the exception of any accounts that are in a debit block state.

The following fields are displayed if you opt to fund your account via an account held with another bank

Account Number

All your linked savings and checking accounts will be displayed in this drop-down and will be available for selection.

Account Name

This field will be displayed once you have selected an account. This field will display the name of your account.

Bank ID

The ID of the bank in which your account is held. This field will be displayed once you have selected an account.

Bank Branch

The branch at which your account is held. This field will be displayed once you have selected an account.

The following fields are displayed if you opt to fund your account via credit card or debit card:

Card Type

Enter your card’s network provider. E.g. VISA, American Express, Discovery, etc.

Card Number

Enter your card number as it is printed on the card.

Expiration Date (Month and Year)

Enter the month and year on which your card expires.

Name on Card

Enter your name as it is printed on the card.

Security Code

Enter the security code of your card. Your security code is the three digit number printed on the back of your card. On an American express credit card, it is the four digit number printed on the front of your card just above your card number.
  1. Click Continue to proceed with the account application process.
  1. Click Continue.
    Click Review and Submit. The review screen is displayed.

It will display all the information you have entered in the application. You can verify that all the information provided by you is correct and make any changes if required.

  1. Click Edit to edit any of the section.
  1. Once you have verified all the information, click Submit.
  2. The screen confirming application submission will be displayed which will contain the application reference number and additional steps that might need to be undertaken by you or the bank.

This section displays a message confirming that the application has been submitted along with details including account number and additional steps to be performed by the applicant or the bank.

Register User

Field Name

Description

Define Login Credentials

Email

Enter the email ID with which you would like to register.

Confirm Email

To confirm the email ID re-enter the email ID entered in the Email field.

Verify

Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field.

Password

Enter a password to be used for the purpose of registration. You will be required to enter this password when you log-in to the system in the future.

Confirm Password

To confirm the password re-enter the password entered in the Password field.

Set Security Questions

Skip set up of security questions?

Through this option, you can opt to skip setting up security questions at the time or registration.

The options are:

  • Yes
  • No

By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden.

Security Question

Select a question to be assigned as a security question.

The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.

Answer

Specify an answer for the selected security question.

The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

Terms and Conditions

I have read, fully understood and agreed with the terms and conditions

Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access.

Terms and Conditions Link

Click this link to view the terms and conditions.

To register:

Field Name

Description

Verification Code

Enter the security code sent to the email ID you have defined in the registration screen.

Field Name

Description

Email

Specify the email ID of the co-applicant for registration. This field will be displayed only if the co-applicant involved in the application is not registered with the bank.

Cancel Application

The option to cancel is provided throughout the application and you can opt to cancel the application at any step.

To cancel an application:

Cancel Application

Field Name

Description

Reason for Cancelling

Indicate the reason for which you are cancelling the application. This is an optional step.

The cancellation reason could be:

  • Difficulty in completing the form
  • insufficient time
  • Need more product details
  • Incorrect product selection
  • Others

Please Specify

This field is displayed if you have selected the option Others as Reason for Cancelling.

Enter the reason for which you are cancelling the application in this field.

Save for Later

Following scenarios are applicable for save for later.

All saved applications will be available in the app tracker under the In Draft tab. You can select any application to resume the application submission process.

To save an application:

Field Name

Description

Email

Enter the email ID with which you would like to register.

Confirm Email

To confirm the email ID re-enter the email ID entered in the Email field.

Verify

Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field.

Refer the Verify sub section under section Register User for further information on verification.

Password

Enter a password to be used for the purpose of registration. You will be required to enter this password when you login to the system in the future.

Confirm Password

To confirm the password re-enter the password entered in the Password field.

Set Security Questions

Skip set up of security questions?

Through this option, you can opt to skip setting up security questions at the time or registration.

The options are:

  • Yes
  • No

By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden.

Security Question

Select a question to be assigned as a security question.

The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.

Answer

Specify an answer for the selected security question.

The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

Terms and Conditions

I have read, fully understood and agreed with the terms and conditions

Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access.

Terms and Conditions Link

Click this link to view the terms and conditions.

The following steps are applicable for cases wherein the applicant is not a registered user.

Field Name

Description

Email

Specify the email ID of the co-applicant for registration. This field will be displayed only if the co-applicant involved in the application is not registered with the bank.

Existing User

An application form for an existing user will differ from that of one being initiated by a new/unregistered user. If you are applying for a checking account product as an existing user, once you login to the banking system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the checking account. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information and Employment Information.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

To track an application:

Submitted Application - Savings Account

Field Name

Description

Savings account Offer Name

The name of the offer for which the application has been made.

Application ID

The application reference number as generated by the bank at the time the application was submitted.

Progress Bar

The current status of the application is displayed graphically with the help of a progress bar.

Applicant Name

The names of both the primary and co-applicant will be displayed here. If no co-applicant has been added, only the primary applicant’s name will be displayed.

Submitted On

The date on which the application was submitted.

Status

The current status of the application.

Savings Account Application Tracker Details

This screen displays a summary of your savings account application. You can click on the View Complete Application link provided on the screen to view the complete application in PDF format.

Field Name

Description

Offer Name

The name of the savings account offer that you applied for.

Account Type

The type of account i.e. individual or joint.

Account Holders

The names of the applicants are displayed here.

Interest Rate

The interest rate applicable on the account.

Account Number

The savings account number will be displayed if it has been generated.

Status History

This section displays the status history of the application i.e. the various stages through which the application has passed along with the current status.

Field Name

Description

Status History

State

The status of the application.

Remarks

Displays the remarks, if any.

Acted By

User ID of the person who has processed the account application.

Updated On

The date on which the specific status was updated.

Cancel Application

The option to cancel the application once submitted is provided in the application tracker and is available only if the application has not yet been processed to completion.

In order to cancel an application from the app tracker, select the Cancel option available on the application tracker details page and follow on with confirming the cancellation.

FAQs

ClosedI am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

ClosedCan I proceed with the application if I am not an existing channel user?

Yes. You can continue filling in the application details as a guest user and need not necessarily login.

ClosedDoes the Co-Applicant also need to login for the system to populate the information if he/she is an existing channel user?

No. The co-applicant’s customer ID needs to be entered by the primary applicant if he/she is an existing user. A verification code will be sent to the co-applicants email ID and/or mobile number. Once the verification process is successful, the co-applicant’s details will be populated.

ClosedWhy am I asked to capture previous residential address details?

The bank has a resident stability policy in place wherein if the applicant is staying at the current address for less than a defined term then he/she needs to define the previous residential address.

ClosedMy co-applicant and I live in the same house, do I need to enter address details again while defining co-applicant information?

No. There is an option in the co-applicant contact information section to default the primary applicant’s address in that of the co-applicant’s residential address fields.

ClosedWhy am I being asked to capture previous employment details?

The bank has a employment stability policy in place wherein if the applicant has not completed a defined term in the current organization then he/she needs to define previous employment details.

ClosedI have saved the application. Can my co-applicant resume the application from the application tracker?

Yes. The co-applicant needs to be a registered channel user to login to the application tracker and resume the application.

ClosedCan the co-applicant perform all the pending tasks (if applicable) in the application tracker?

Yes, the co-applicant has all the rights as that of the primary applicant.

Home