BLOCK / Hotlist CARD

Debit card fraud costs individuals and businesses millions of dollars every year globally. The speed at which fraudulent transactions can be performed on a stolen debit card is incredible; hence customers need a means by which to communicate the status of a lost or stolen card to the bank in the fastest possible manner with least amount of friction.

The Block Debit Card feature enables users to report stolen or lost debit cards to the bank, so that the bank can block the processing of any transaction performed on the debit card immediately.

This feature also enables the user to replace damage cards or stolen/lost cards with new card by requesting request for a replacement debit card which will have the same attributes as that of the debit card that is being blocked.

You are here How to reach here:

Toggle menu > Accounts > Current and Savings > Debit Cards > Manage Card link > Block Card
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Debit Cards > Manage Card link > Block Card

Field Name

Description

Customer Name

Name of the primary account holder.

Name on Card

Name of the user as displayed on the card.

Card Type

The debit card product name.

Account Number

Account number in masked format.

Card Number

The card number in masked format.

Valid Thru

The date on which the debit card expires.

Status

Status of the debit card.

The status can be:

  • Active
  • Inactive
  • Blocked
  • Issued
  • Lost
  • Add-on-Request

Type of Block

Specify whether the card is to be temporarily blocked or is to be permanently blocked.

The options are:

  • Temporary Block
  • Permanent Block (Hotlist)

The following fields are enabled if you select the Permanent Block option in the Type of Block list.

Specify Reason

Specify the reason for which you want to permanently block the debit card.

The options can be:

  • Damaged
  • Lost
  • Stolen

Would you like to order a replacement card?

Specify whether you want to order a replacement card.

The options are:

  • Yes
  • No

The following fields appear only if you have selected the option Yes against the field Would you like to order a replacement card?

Delivery Location

Specify where the new replacement debit card is to be delivered.

The options are:

  • My Address
  • Branch Near Me

This section appears if you select the My Address option in the Delivery Location field.

Select Address

The address at which the replacement card is to be delivered.

The options are:

  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if you select the Branch Near Me option in the Delivery Location field.

City

The customer can filter branches based on city.

Branch Near Me

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To block a debit card:

  1. From the Type of Block list, select the appropriate option to block the card.
  2. If user select the Permanent Block (Hotlist):
  3. From the Specify Reason list, select the appropriate reason to block the card.
  4. In the Would you like to order a replacement card? field, select the option Yes to opt for a replacement card.
    OR
    Select option No if you do not want a replacement card.
  5. If you have selected option Yes against the field Would you like to order a replacement card?:
  6. From the Delivery Location list, select the appropriate delivery location.
    1. If you select the My Address option as delivery location:
      From the Select Address list, select the appropriate option. The complete address of the card holder’s residence, work or that defined as postal address will be displayed.
    2. If you select the Branch Near Me option as delivery location, the fields by which to select the branch of choice appear.
      From the City list, select the city where the branch located.
      From the Branch Near Me list, select a branch at which the new card is to be delivered. The branch address based on selection is displayed.
  7. Click Submit.
    OR
    Click Cancel to cancel the transaction.
    OR
    Click on the Back to Dashboard link to go back to Dashboard screen.
  8. The Review screen appears. Verify the details, and click Confirm .
    OR
    Click Back to go back to previous screen.
    OR
    Click Cancel to cancel the transaction.
  1. The confirm screen with a message confirming successful submission of the request to block the card appears.
    The service request number also appears on this screen.
  2. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to Dashboard screen.

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