Request PIN

A debit card PINClosedPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. is required to authenticate any debit card transaction. Without a PIN, the customer will not be able to withdraw funds from his account or make any Point of Sale purchases. This feature enables a customer to request for a new debit card PIN to be delivered at the address of his choice.

The debit card PIN request is a service request transaction and on initiating the request, an SRClosedA Service Request is a user request for information or advice, or for a standard change. number is generated, which can be used by the customer to track the status of the request. Duplicity checks are done by the system to ensure that no duplicate requests are being initiated.

You are here How to reach here:

Dashboard > My Account Widget > Current and Savings > Savings Account > More Options > Debit Cards > Request PIN
OR
Dashboard > My Account Widget > Current and Savings > Savings Account > More options > Debit Cards> Manage Cards > Request PIN
OR
Toggle menu > Accounts > Current & Savings > Debit Cards > Request PIN

Field Name

Description

Customer Name

Name of primary account holder.

Name on Card

The debit card holder’s name as embossed on the card.

Account Number

Account number in masked format.

Card Number

The card number in masked format.

Card Type

The debit card product name.

Valid Thru

The date on which the debit card expires.

Status

Status of the debit card.

The status can be:

  • Activated
  • Inactive
  • Blocked
  • Issued
  • Lost
  • Add-on-Request

Delivery Location

Select the location where the debit card PIN is to be delivered.

The options are:

  • Branch Near Me
  • My Address

This section appears if you select My Address option in the Delivery Location field.

Select Address

The address at which the debit card PIN is to be delivered.

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the card holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if you select the Branch Near Me option under the Delivery Location field.

City

The customer can filter branches based on city.

Branch Near Me

The customer can select a branch at which the PIN is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To request for a debit card PIN:

  1. In the Delivery Location field, select the delivery location of choice.
  1. If you select the Branch Near Me option:
  1. From the City list, select the appropriate option.
  2. From the Branch Near Me list, select the appropriate option.
  1. If you select the My Address option:
  2. From the Addresslist, select the address where the PIN is to be delivered.
  3. Click Submit.
    OR
    Click Back to go to previous screen.
  4. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Back to modify details, if required.
    OR
    Click Cancel to cancel the transaction.
  5. The success message of debit card PIN request along with the service request number appears.
  6. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to Dashboard screen.

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