DEBIT CARD UPGRADE

Using this option, the user can upgrade or downgrade his existing debit card. A user might want to upgrade his debit card so as to avail better benefits and facilities. This feature enables the user to view details of the different upgrade options available (such as charges, offers, and terms and conditions) so that the user is able to make an informed decision before deciding on a specific upgrade.

You are here How to reach here:

Toggle menu > Accounts > Current and Savings > Debit Cards > Manage Card link > Upgrade Card
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Debit Cards > Manage Card link > Upgrade Card

Field Name

Description

Customer Name

Name of primary account holder.

Name on Card

The name to be embossed on the card.

Card Type

The debit card product name.

Account Number

Account number in masked format.

Card Number

The card number in masked format.

Valid Thru

The date on which the debit card expires.

Status

Status of the debit card.

The status can be:

  • Activated
  • Inactive
  • Blocked
  • Issued
  • Lost
  • Add-on-Request

Upgrade Card

Select a variant of the debit cards available to upgrade the debit card.

View Details

Link to view the features of the debit card selected in the Upgrade Card list.

Hide Details

Link to hide the features of the debit card selected in the Upgrade Card list.

The following section appears, if user selects a debit card variant in the Upgrade Card list and clicks on the View Details link.

Name of the Debit Card Variant

The name of the debit card variant available for selection.

Domestic

The limits applicable on the debit card for use within the country.

POS Limit

The daily usage limits on the cumulative amount allowed for payment at a Point of Sales (PoS) terminal of own bank.

Daily cash withdrawal limit

The daily limits on the cumulative amount allowed for withdrawal at an ATMClosedAutomated Teller Machine terminal allows customers having an ATM or debit card to perform several banking transactions such as cash withdrawal, balance inquiry, funds transfer, and so on. of own bank.

International

The limits applicable on the debit card for international usage.

Remote ATM Limits

The daily usage limits on the cumulative amount allowed for withdrawal at an remote ATM.

Daily purchase limit

The daily limits on the cumulative amount allowed for purchase.

Remote POS Limits

The daily limits on the cumulative amount allowed for payment at a Point of Sales (PoS) terminal of another bank.

E COMMERCE Limit

The daily Usage limits on the cumulative amount allowed for e-Commerce.

Offers

Displays the offers available on the debit card variant.

Rewards

Displays the details of reward points accumulation based on purchase transactions using the debit cards.

Email ID

The email ID of the debit card holder is displayed.

Mobile No

The mobile number of the debit card holder is displayed.

Delivery Location

Select a location where the new card is to be delivered.

The options are:

  • My Address
  • Branch Near Me

This section appears if you select the My Address option in the Delivery Location field.

Select Address

The address at which the replacement card is to be delivered.

The options are:

  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if you select the Branch Near Me option in the Delivery Location field.

City

The customer can filter branches based on city.

Branch Near Me

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To upgrade the debit card:

  1. From the Upgrade Card list, select the desired debit card to upgrade.
  2. Click on View Details link to view the features of the debit card selected in the Upgrade Card list. The features of the selected debit card appears.

    3. Note: Click on Hide Details link to hide the features of the debit card selected in the Upgrade Card list.

  3. From the Delivery Location list, select the delivery location of choice.
  4. If you select the My Address option as delivery location:
  5. From the Select Address list, select the appropriate option. The complete address of the card holder’s residence, work or that defined as postal address will be displayed.
  6. If you select the Branch Near Me option as delivery location,
  7. From the City list, select the city where the branch located.
  8. From the Branch Near Me list, select a branch at which the new card is to be delivered. The branch address based on selection is displayed.
  9. Click Submit.
    OR
    Click Back to navigate back to previous screen.
  10. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Back to modify details if any.
    OR
    Click Cancel to cancel the transaction.
  1. The confirm screen with a message confirming successful submission of the request to upgrade the card appears.
    The service request number also appears on this screen.
  2. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to Dashboard screen.

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