feedback CApture

Feedback option enables you to provide feedback on various aspects of the application as well as specific to transactions. You will be asked a feedback question on which you need to rate on a rating scale and answer subsequent questions if defined for a scale weight that you rate. The feedback captured is analyzed by the bank administrator to decide on the course corrections in case of issues.

Feedback can be provided by the user through the following options in the system:

• General Feedback
• Transaction Specific Feedback

General Feedback

General feedback is available as an option to provide feedback on generic aspects about the application.

How to reach here:

Dashboard > Toggle Menu > Leave Feedback

To provide general feedback:

• Click Leave Feedback. The Feedback pop-up screen appears.
• A feedback question appears along with a rating scale.
• Select an appropriate rating on the scale
• Depending on the rating, the system will provide you with a question along with a set of options.
• Select an appropriate option corresponding to the question.
• You can also add comments, if required
  

General Feedback

• Click Submit. A message confirming successful submission of feedback appears.

Transaction Specific Feedback

You can capture feedback specific to a transaction provided the transaction has been enabled for feedback capture by the bank. Feedback will be available as an option post transaction confirmation. Transaction specific feedback is recorded and stored for further analysis.

To provide transaction specific feedback:

• Once the transaction is successfully submitted, feedback as an option is displayed on confirmation page.
• Click Feedback. The Feedback pop-up screen appears.
  OR
  Click Go to Dashboard link to navigate to the Dashboard.
  
• A feedback question appears along with a rating scale.
• Select an appropriate rating on the scale.
• Depending on the rating, the system will provide you with a question along with a set of options.
• Select an appropriate option corresponding to the question.
• You can also add comments, if required.
  OR
  Click Skip to skip the feedback process. The Dashboard screen is displayed.
  OR
  Click Never ask me again if you do not wish to be asked to provide for any transaction. The system will suspend the feedback process for all transactions and you can enable the same again (if required) through ‘My Preferences’ from the toggle menu.

Transaction Feedback

• Click Submit. A message confirming successful submission of feedback appears.

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