Security AND LOGIN

The following options are available under Security Settings:

Set Security Questions

Using this option, the user can setup security question maintenance. Security question maintenance entails selecting questions from a pre-defined list and defining answers for each selected question. This list of security questions and answers becomes the user’s security question set and the user will be asked to answer these questions while initiating certain transactions (as defined by the bank administrator) as a second level of authentication.

You are here How to reach here:

Dashboard > Toggle Menu > Account Settings > My Preferences > Security and Login > Set Security Question
OR
Dashboard > My Profile > Profile > Security and Login > Set Security Question

Security question setup is part of the first time login steps. The user can opt to skip setting security questions during first time login and can instead complete security question setup from the Security and Login screen.

Security Settings - Set Security Question

To set up security questions:

Note: If security questions have not been set-up by the user, the following message will be displayed - "Security Questions have not been set up yet". The user will be provided with the option to set up security questions.

  1. Click Set up now to set-up security questions. The Security Question Maintenance screen appears.
    OR
    Click Cancel to cancel the operation and to navigate back to the ‘Dashboard’.
    OR
    Click Back to go back tom previous screen.

Field Name

Description

Security Question

Select a question to be assigned as a security question.

The security questions will be numbered, e.g. Security Question1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.

Answer

Specify an answer for the selected security question.

The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.
  1. From the Security Question list, select the appropriate security question to be added in the security question set.
  2. In the Answer field, enter an answer for the corresponding security question.
  3. Click Save to save the security questions.
    OR
    Click Cancel to cancel the operation and to navigate back to the Dashboard.
    OR
    Click Back to to go back to the previous screen.
  4. The Security Question Maintenance – Review screen appears. Verify the details, and click Confirm.
    OR
    Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
    OR
    Click Back to edit the security question setup.
    The User Security Question – Edit screen with values in editable form appears.
  5. The success message of submitting the request appears.
    Click OK to complete the transaction and navigate back to ‘Dashboard’.

Security questions - View and Edit

If the user has already set-up of Security Questions, the application displays the list of security questions. It also enables the user to modify the set of security questions.

To edit the set of security questions:

  1. Navigate to Set Security Questions screen, the Set Security Question- View screen appears.

Field Name

Description

Security Questions

The list of security questions, which is the existing set of the user.
  1. Click Edit to make changes, if required. The Security Question Maintenance – Edit screen with values in editable form appears.
    OR
    Click Cancel to cancel the operation and to navigate back to the ‘Dashboard’.
    OR
    Click Back to go back to the previous screen.

Field Name

Description

Questions

The list of security question, which is the existing set, of the user.
  1. From the Security Questions list, select a different question from the currently set question, if required.
  2. In the Answers field, enter the answers corresponding to the security questions, if you want to change the answers.
  3. Click Save to save the changes made.
    OR
    Click Cancel to cancel the operation and to navigate back to the ‘Dashboard’.
    OR
    Click Back to go back to previous screen.
  4. The Security Question Maintenance – Review screen appears. Verify the details, and click Confirm.
    OR
    Click Cancel to cancel the operation and to navigate back to the ‘Dashboard’.
    OR
    Click Back to make changes, if required.
    The Security Question Maintenance – Edit screen with values in editable form screen appears.
  5. The success message of security question setup appears along with the transaction reference number.
    Click OK to complete the transaction and to navigate back to the ‘Dashboard’.

SMS and Missed Call Banking

This option enables the user to enable/ disable missed call banking and SMS banking. Registering for SMS and missed call banking, enables the user to perform certain inquiries /transactions by sending a short message consisting of a PINClosedPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. to the specified number or giving a missed call to the specified contact number.

Using this option, the user can also set and reset his SMS banking PIN.

You are here How to reach here:

Dashboard > Toggle Menu > Account Settings > My Preferences > Security and Login > SMS and Missed Call Banking
OR
Dashboard > My Profile > Profile > Security and Login > SMS and Missed Call Banking

Field Name

Description

Missed Call Banking

The option to register / deregister the user's device for missed call banking.

SMS Banking

The option to register / deregister the user's device for SMS banking.

Set/ Reset PIN

Set PIN

Enter a PIN to access SMS banking.

Reset PIN

Re-enter the PIN to confirm the same.

Note: The Confirm option appears only if SMS Banking is enabled and if a PIN is to be set.

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