OPERA Controls — Profile

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Profile group.

Table 10-49 OPERA Controls — Profile Functions

FUNCTION RELATED FUNCTION / PARAMETER / SETTING DESCRIPTION

CONTACTS

[CONTACTS]

  

Enables the creation of contact profiles linked to company or agent profiles. A guest profile can be flagged as a contact profile also. Contacts can be linked to reservations as the reservation contact.
 

ADDRESS TYPE TO COPY WHEN CREATING LINKED PROFILE SETTING

[COPY_ACC_CON_ADDRESSTYPE_COPY]

Specifies the address information copied automatically when creating a linked profile based on the address type.

Valid values:

  • All configured address types
 

DEFAULT CONTACT ADDRESS TYPE SETTING

[DEFAULT_CONTACT_ADDRESSTYPE]

Specifies the default contact address type.

Valid values:

  • All configured address types
 

DEFAULT PHONE TYPE FOR A CONTACT SETTING

[DEFAULT_CONTACT_PHONETYPE]

Specifies the default phone type for a contact.

Valid values:

  • All configured communication types
 

PHONE TYPE TO COPY WHEN CREATING LINKED PROFILE SETTING

[COPY_ACC_CON_PHONETYPE_COPY]

Specifies the phone information copied automatically when creating a linked profile based on the phone type.

Valid values:

  • All configured communication types

FUTURE & PAST STAYS

[FUTURE_AND_PAST_STAYS]

  

Enables viewing information from existing future and past reservations connected to a profile.

IATA COMPANY TYPE

[IATA_COMP_TYPE_ACTIVE]

  

Shows the IATA/Company type in company and travel agent profiles.

INCOGNITO

[INCOGNITO]

  

Enables the ability to identify specific guests as incognito and use a pseudonym while resident at the property (celebrities, for example).

KEYWORD

[KEYWORD]

  

Keywords are defined on company and agents profiles and it’s possible to search for profiles using keyword value. A keyword example would be AMEX.

PROFILE LOOKUP

[LOOKUP]

  

Enables performing lookups from the external system based on the configuration mode running.
 

FORCE AUTOMATIC CENTRAL LOOKUP PARAMETER

[FORCE_AUTO_CENTRAL_LOOKUP]

Performs central lookup automatically.
 

PROFILE TYPES FOR LOOKUP SETTING

[PROFILE_LOOKUP_TYPES]

Performs central lookup for the selected profile types.

Valid values:

  • D - Guest

  • C - Company

  • T- Travel Agent

  • S - Source

  • G - Group

PROFILE MAILING PRIVACY

[PRIVACY]

  

Enables the privacy panel displaying fields related to guest to opt-in or opt-out of receiving promotional mailings.
 

PRIVACY DEFAULT PARAMETER

[PRIVACY_DEFAULT_OPTED_IN]

Sets profiles to receive promotional information, participate in market research, receive third party information, and autoenroll in the loyalty program.

PROFILE PROTECT

[PROFILE_PROTECT]

  

Ability to lock a CRS subscribed profile and prevent updates in OPERA Cloud.
 

PROFILE PROTECTION SETTING

[PROFILE_PROTECTION]

Enables specifying the type of profile protection.

Valid values:

  • By Profile Type

  • By Profile

PROFILE REVENUE BUCKETS

[PROFILE_REVENUE_BUCKETS]

  

Shows revenue bucket summary information on the Reservation History screen within profile statistics.

RELATIONSHIPS

[RELATIONSHIPS]

  

With this enabled, various relationship between the profiles can be established. Family relationship such as mother-daughter or corporate relationship such as parent-company and subsidiary are configurable. Rate entitlements (negotiated rates) can also be inherited to related profiles using relationships.
 

RELATIONSHIPS RATE INHERIT

[RELATIONSHIPS_RATE_INHERIT]

Enables reservations to inherit rates from associated relationships of profile types.

VIP

[VIP_STATUS]

  

Track VIP level on guest profiles and filter reservation searches and reports based on VIP value..

Table 10-50 OPERA Controls — Profile Parameters

PARAMETER RELATED FUNCTION / PARAMETER / SETTING DESCRIPTION

ADVANCED TITLE

[ADVANCED_TITLE]

  

Enables advanced title configuration.

ALLOW DUPLICATE IDS

[ALLOW_DUPLICATE_IATA]

  

Permits duplicate IDs for travel agent, source, and company profile types.

AUTO GENERATE CLIENT ID

[AUTO_GENERATE_CLIENT_ID]

  

Generates an ID automatically for an OPERA profile if the ID is empty. This ID is Client ID for Guest/Group, Corporate ID for Company, and IATA for Travel Agent/Source.
 

GENERATE ID FOR PROFILE TYPES SETTING

[AUTO_GENERATE_ID_TYPES]

Indicates the profile types for which the client ID will be generated automatically.

BYPASS CORP ID VALIDATION

[BYPASS_CORP_ID_VALIDATION]

  

When enabled, If a ZZ is placed in front of Corp ID by the user, OPERA does not initiate the number validation process.

EXTENDED ACCOUNT NAME SEARCH

[EXTENDED_ACCOUNT_NAME_SEARCH]

  

Account Name Search to Include Name 2 and Name 3. Using this search may increase the search time.

IATA VALIDATION

[IATA_YN]

  

Validates the IATA number entered in the profile. All numbers are checked against the IATA validation routine.

A new option is available enabling subscribers to perform Travel Agency IATA validation using the IATA Rest API. Validation occurs when profiles are updated with information provided by IATA (based on subscription level).

OCIS E-CERTIFICATES

[OCIS_ECERTIFICATE]

  

Activates the OCIS e-certificate feature. This should only be turned on if your system is connected to the OCIS central system where e-certificates are configured and issued. For any other type of voucher/e-certificate functionality, this should be left off.

PERSONAL INFORMATION PROTECTION

[PERSONAL_INFORMATION_PROTECTION]

  

Activates additional security procedures which include anonymization of profile data.
 

NUMBER OF DAYS UNTIL ANONYMIZATION SETTING

[NUMBER_OF_DAYS_FOR_ANONYMIZATION]

Defines the number of days after the last activity occurs in which the requested profile can be anonymized.

PROFILE DISCOUNTS

[PROFILE_DISCOUNTS]

  

Enables configuring discounts for negotiated rates.
 

DEFAULT PROFILE DISCOUNT REASON SETTING

[DEFAULT_PROFILE_DISCOUNT_REASON]

Specifies the default discount reason in the Discount Reason field of the reservation when a profile with a discount is attached.

Valid values:

  • All configured reservation discount reasons.
 

PROFILE DISCOUNTS PRIORITY SETTING

[PROFILE_DISCOUNTS_PRIORITY]

Specifies the priority when applying profile discounts on a reservation when multiple eligible profiles exist.

Valid values:

  • Profile Type (Company, Travel, Guest, Group, Contact)

  • Lowest

PROFILE NAME VALIDATIONS

[PROFILE_NAME_STRING]

  

Performs a match and validation on a configured profile type and name string each time a new profile is manually created from Profile Search or from Account Search to see if the name string matches with the profile type.

PROPERTY ACTION CODES

[PROPERTY_ACTIONCODES]

  

Specifies if profile action codes are property specific.

RESTRICT PROFILE MERGE WITH CURRENT AND FUTURE RESERVATIONS

[DISALLOW_PROF_MERGE_CURR_FUT_RESV]

  

Enables merging source and travel agent profiles with current or future reservations.

RESTRICTION / FLAGGED REASONS

[RESTRICTION_FLAGGED_REASONS]

  

Enables specifying a list of values for profile restriction and AR flagged reasons.

SALES INFORMATION

[SALES_INFORMATION]

  

Activates Sales Information functionality.
 

PROPERTY COMPETITION CODES PARAMETER

[PROPERTY_COMPETITION_CODES]

Determines if property competition codes are property specific or centrally administered.
 

PROPERTY PRIORITY PARAMETER

[PROPERTY_PRIORITY]

Determines if property priorities are property specific or centrally administered.
 

PROPERTY ROOMS POTENTIAL CODES PARAMETER

[PROPERTY_ROOMS_POTENTIALS]

Determines if property rooms potential codes are property specific or centrally administered.

SUBSCRIPTION MANAGEMENT

[SUBSCRIPTION_MGMT]

  

This parameter activates profile subscription management functionality. When OPERA Cloud is integrated to OPERA Customer Loyalty Tracking , profiles can be subscribed to one or more properties within the chain. When a profile is updated by a property, the changes will be automatically updated to all subscribed properties.

Table 10-51 OPERA Controls — Profile Settings

SETTING DESCRIPTION

COMPANY ADDRESS TYPE

[COMPANY_ADDRESS_TYPE]

Specifies the default address type for non-guest profiles.

Valid values:

  • All active address types, except for the Protected address type.

COMPANY PHONE TYPE

[COMPANY_PHONE_TYPE]

Specifies the default phone type for non-guest profiles.

Valid values:

  • All phone types.

DEFAULT MEMBERSHIP TYPE

[DEFAULT_MEMBERSHIP_TYPE]

Populates the selected membership type automatically when adding a new membership to a profile and the membership used for linking a profile membership to a reservation.

Valid values:

  • All active membership types.

GUEST ADDRESS TYPE

[INDIVIDUAL_ADDRESS_TYPE]

Specifies the default address type for a guest profile.

Valid values:

  • All configured address types, except for the Protected address type.

GUEST EMAIL TYPE

[GUEST_EMAIL_TYPE]

Specifies the default email type for a guest profile.

Valid values:

  • All configured email types.

GUEST PHONE TYPE

[INDIVIDUAL_PHONE_TYPE]

Specifies the default phone type for a guest profile.

Valid values:

  • All configured phone types.

PURGE ADDRESS COUNTRY

[PURGE_ADDRESS_COUNTRY]

Purges guest profiles only from the selected country codes.

Valid values:

  • All country codes.

PURGE DAYS

[INACTIVE_DAYS_FOR_GUEST_PURGE]

Purges guest profiles after this number of days of no activity.

Valid values:

  • 90 — 3650

PURGE DAYS FOR INCOMPLETE PROFILES

[PURGE_INCOMPLETE_PROFILE_DAYS]

Purges guest profiles after this number of days of no activity and without Address1, Address2, and a defined Communication Method (for example, phone, fax, or email).

Valid values:

  • Any number of days.

PURGE LAST STAY DAYS

[PURGE_LAST_STAY_DAYS]

Purges guest profiles after this number of days of no stay activity.

Valid values:

  • Must be greater than the number of the Purge Days setting.

PURGE MINIMUM STAYS

[PURGE_MIN_STAYS]

Purges guest profiles whose number of stays is less than this number.

Valid values:

  • 1 — 20, or null.

RESTRICT PROFILE FIELDS CHANGES AFTER FOLIO CREATION

[O9_RESTRICT_FOLIO_PROFILE_CHANGES]

Restricts users from changing profile fields after a folio has been created for a payee and/or guest.

Valid values:

  • Name

  • Tax ID

SCHEDULED ACTIVITIES

[PROFILE_ACTIVITIES]

Enables viewing reservation activities / scheduled activities.

Valid values:

  • Yes

  • No

WEB USER ACCOUNT PASSWORD REMINDER

[OWS_USERIDPASS_REMINDER]

This setting value will determine the report that is sent out for the Web User Account Password Reminder.

Parent topic: OPERA Controls