Configuring Closing Scripts

Prerequisites for Closing Scripts

Closing scripts appear to reservation agents after completing or updating an individual reservation via the Look to Book sales screen. Agents can read the script to callers to confirm their reservation details.

When Multi Language is active under the General group in OPERA Controls, you can configure closing scripts in multiple languages for multi-lingual reservation agents and callers. You can also configure closing scripts for various membership types.

Adding a Closing Script

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Click New.

3. Confirm or select the Property or Hub. You can select multiple properties when your session is initialized from a Hub location.

4. Confirm or select the Language(s) if the Multi Language function is active in OPERA Controls.

5. Enter or select the Membership Type(s). If one is not selected, the script applies to all membership types.

6. Select Rich Text to use the Rich Text Editor or select View Source to view and edit HTML source code.

7. Enter or paste (CTRL+V) text (in the applicable language) to the script body and insert merge codes for reservation and profile values where required. These merge codes are replaced with actual values when the closing script is generated.

8. Displaying and Adding Merge Codes:

   1. Click Merge Codes to open a panel listing all merge codes that can be added to the template.

   2. Click the location on the template where you want the merge code to appear.

   3. Click the plus (+) symbol to add a merge code at the current cursor location.

   You can also add links to display external images (such as a property logo) and insert horizontal lines to format your template.

9. Using the Rich Text WYSIWYG Editor: Select the Rich Text option to use the Rich Text Editor toolbar and format text as needed.

   1. Font: Select the font.

   2. Size: Select the font size.

   3. Style: Select the font style (bold, italic).

   4. Font Color: Select the font color.

   5. Background Color: Select the color of background

   6. Bullet list: Create a bulleted list

   7. Number list: Create a numbered list

   8. Increase Indent: Move text away from margin 

   9. Decrease Indent: Move text closer to margin

   10. Text Alignment: Left, Center, Right.

   11. Insert hyperlink: Enter the display text and URL to add a hyperlink.

   12. Insert Horizontal Rule: Adds a horizontal line.

10. Adding Conditional Text: Select the Condition button on the toolbar to add conditional text. This block of text only appears when the condition is true.

    1. Insert Condition – Select a Merge Code field, select an Operator, and then enter a value for the condition. Click Insert.

    2. Add the conditional text between the red IF and END IF blocks.

11. Adding Repeating Text: Select the Repeating button on the toolbar to repeat the text and fields located between the Rpt tags for each leg of the reservation, based on different confirmation numbers. This option is useful when creating closing scripts for hubs or properties where itinerary reservations are created.

12. Using HTML Source: Select the Source option to view and edit the HTML source code for the template. This enables you to add or paste HTML elements not supported by the Rich Text Editor directly to the HTML source code.

    For example, you could update an IMG tag with width and height attributes to reduce the size of an image: <img src=logo.jpg” with=”500” height=600”>.

    Table 10-3 Supported HTML Tags:

    “a”	“tt”	“h2”	“th”
    “p”	“strong”	“h3”	“tr”
    “div”	“br”	“h4”	“html”
    “i”	“ul”	“h5”	“body”
    “b”	“ol”	“h6”	“hr”
    “em”	“li”	“table”	“font”
    “blockquote”	“h1”	“td”	“img”

13. Click Save when finished.

Editing a Closing Script

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Select or confirm the Property, enter optional search criteria, and click Search.

3. From the search results, click the row-level vertical ellipsis for the script and select Edit.

4. Make the desired changes.

5. Click Save.

Deleting a Closing Script

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Select or confirm the Property, enter optional search criteria, and click Search.

3. From the search results, click the row-level vertical ellipsis for the script and select Delete.

4. Click Delete to confirm.

• Prerequisites for Closing Scripts