Moving an In House Reservation

Moving an In House Reservation

1. Select the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and then click Search.

3. Select the reservation from the search results and click I Want To... and select Move Room.

4. On the Move Room screen, enter search criteria for the new (target) room and click Search.

   Note:

   The reservation room type populates in the Room Type field.

5. Click Select Room for a suitable room listed in the search results.

6. Complete the following details:

   1. Update the Room Type to Charge (RTC). If a different room type has been selected, select this option to update the Room Type to Charge to the new room type. If left deselected, the Room Type to Charge will retain the original room type, resulting in a complimentary upgrade.

   2. Room Move Reason. Select a reason for the room move from the list.

   3. Description. Optionally enter a description for the room move.

   4. Update Room Status of Departing Room. (The Room Move Room Status parameter in OPERA Controls determines the default room status.) If you have the Override Room Move Status task, you may select a different room status for the departing room. The following statuses can be selected: Inspected, Clean, Pickup, and Dirty.

7. Click Assign Room.

   Note:

   You might be prompted to override the housekeeping status or room inventory levels.

8. Click Select Another Room to return to the room search and select another room.

9. Click Accept Room Selection to override warnings and continue with the room selection.

Viewing the Room Move History

1. Enter search criteria and click Search.

2. Select the reservation from the search results and click I Want To... and select Move Room.

3. On the Move Room screen, click the vertical ellipsis and select Show Move History.