Reservation deposit deals with managing the deposit requirements and payment that guests make prior to their stay.
Reservation cancellation covers the handling of cancellation penalty charges, which might involve forfeiture of deposits paid.
Deposit and cancellation rules can be defined and scheduled via Booking Rules and Schedules, allowing you to automatically apply the deposit and cancellation rules for reservations with a specific rate codes or reservation types, but you can also manually add deposit requests and cancellation policies directly to a reservation.
Note:
Only one deposit rule and one cancellation rule is in effect at a time - the rate code rule takes precedence, followed by the reservation type rule, and finally by any rule manually setup on the reservation.
Add Reservation Deposit and Cancellation Details
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit Cancellation or open the reservation and click Deposit Cancellation in Reservation Presentation.
Note:
Deposit and Cancellation details will already appear here if the rate code or reservation type selected for the reservation has a deposit and/or cancellation rule.Add Deposit Request: Click New and enter the following details:
Deposit Rule: Select a deposit rule from the list to setup the deposit requirements or manually enter details. See Configuring Deposit Rules.
Percentage: If a deposit rule was selected a percentage of the rate will populate the field; update as required.
Deposit Amount.: If a deposit rule was selected a deposit amount will populate to the field; update the deposit amount as required.
Due Date.: If a deposit rule was selected a due date will populate to the field; update the deposit amount as required.
Comments: Enter any comments applicable.
Click Save.
Add Cancellation Penalty: Click New and enter the following details:
Cancel Rule: Select a cancel rule from the list to setup the cancellation policy or manually enter the details. See Cancel Penalties (Cancellation Penalty Rules).
% Cancel: Enter the percent of the total charge for the number of room nights specified in Room Nights that is to be charged as a cancellation penalty (if the Percentage method is used to compute the penalty).
Room Nights: The number of room nights for this reservation.
% Due: Enter the percentage of the cancellation amount that is due.
Cancel Amount: The amount of the cancellation charge.
Cancel Date: Enter the date on or before which the cancellation must take place to avoid application of the cancellation penalty.
Comments: Enter any comments applicable.
Click Save.
Edit Reservation Deposit and Cancellation Details
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit Cancellation or open the reservation and click Deposit Cancellation in Reservation Presentation.
Select the deposit rule or cancellation penalty.
Click Vertical Ellipse and select Edit.
Update the details.
Click Save.
Delete Reservation Deposit and Cancellation Details
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit Cancellation or open the reservation and click Deposit Cancellation in Reservation Presentation.
Select the deposit rule or cancellation penalty.
Click Vertical Ellipse and select Delete.
Click Delete to confirm.
Post Deposit Payment
Post Unallocated Deposit
An unallocated deposit is not applied to a specific deposit request
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit Cancellation or open the reservation and click Deposit Cancellation in Reservation Presentation.
In the Deposit section, click Vertical Ellipseand select Post Unallocated Deposit and enter the following details:
Payment Method: Select a payment method from the list.
Card Number: Enter card number if payment method is a credit card.
Expiration: Enter expiry date if the payment method is a credit card.
Card Holder: Enter cardholder name details.
Change Payment Method on Reservation: Select to update the payment method in the reservation.
Amount: Enter the deposit amount.
Comments: Enter any comments.
Reference: Enter any reference details.
Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.
Post Allocated Deposit
To post a deposit payment against a specific deposit request:
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit Cancellation or open the reservation and click Deposit Cancellation in Reservation Presentation.
In the Deposit section, click Vertical Ellipseand select Post Deposit and enter the following details:
Payment Method: Select a payment method from the list.
Card Number: Enter card number if payment method is a credit card.
Expiration: Enter expiry date if the payment method is a credit card.
Card Holder: Enter cardholder name details.
Change Payment Method on Reservation: Select to update the payment method in the reservation.
Amount: Enter the deposit amount.
Comments: Enter any comments.
Reference: Enter any reference details.
Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.