Assigning Rooms to a Reservation

You can assign a room to a reservation from the Manage Reservation screen.

From Manage Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Locate the reservation in the search results and click Assign Room.

4. In the Room Search panel, enter the following search criteria:

   1. Inspected. Select to search rooms with an Inspected status.

   2. Clean. Select to search rooms in a Clean status.

   3. Pickup. Select to search rooms in a Pickup status.

   4. Dirty. Select to search rooms in a Dirty status.

   5. Out of Service. Select to search rooms in an Out of Service status.

   6. Room. Enter specific room number.

   7. Room Type. Enter or select room type(s). This defaults to the room type sold in the reservation.

   8. Room Class. Select one or more room classes.

   9. Floor. Select floor(s) from the list. This populates with preferences from the guest profile.

   10. Features. Select rooms with specific features. This populates with preferences from the guest profile.

   11. Smoking. Select rooms which are smoking or non-smoking. This populates with preferences from the guest profile.

   12. Connecting Rooms. Select to show only rooms that are connecting rooms.

   13. Room Conditions. (Appears when the Rooms Management, Room Conditions control is enabled in OPERA Controls.) Select to include rooms with a room condition assigned (includes those with a room condition flagged as "Do Not Display in Room Assignment"). See Room Conditions for more information.

   14. Attendant in Room. Select to restrict the search to only rooms with a housekeeping room attendant currently in the room based on an active housekeeping task.

   15. Include Departure Rooms. Select to include rooms in a due out status.

   16. Departure Time. (Enabled when Include Departure Rooms is selected.) Enter a specific departure time to limit the search to rooms due out after this time.

   17. AI Display Order: Select to sequence the rooms listed according to the recommendation of AI room assignment (available when the AI ROOM ASSIGNMENT OPERA Control is active).

5. Click Search. If no results are found, you can modify your selection criteria.

6. In the search results, click Assign Room for the room to be assigned to the reservation.

Overriding Room Selection (if prompted)

In the Room Search, you might be prompted to select another room if the room you assigned is unavailable.

1. Click Select Another Room (if prompted) to return to the search results and assign an alternate room.

2. Click Accept Room Selection to accept the warning and continue with the room assignment.