A Matching Reservations details link is enabled in Reservation Search and Reservation Presentation for current day or future date arrival reservations if there are possible matching reservations identified. When the Allow Merge Reservations For Future Arrivals OPERA Control is inactive only current day arrival reservations can be merged.
When the OPERA Controls parameter Allow Merge Reservations For Future Arrivals is inactive, the Matching Reservations details link is available only for today's arrivals.
The Matching Reservations panel lists the possible matching reservation(s) that have an identical Lastname +Middlename + Firstname match and sequential reservation dates.
Note:
The Matching Reservations panel is enabled only for reservations reserved for one room.Reservation details such as Rate Code, Number of Persons, Discount, Linked Profiles, Accompanying Profiles, Linked Reservations, Traces, Guest Messages, Track It, Notes, Locators, Alerts, Routing, Payment Instructions, and Fixed Charges are merged from the matched reservation to the main reservation. If the merged reservation has any deposit payment, the deposit payment is transferred to the main reservation after the merge.
Once the merge of reservations is successful, the original matched reservations are canceled with the cancellation reason code selected in the Cancel Reason Code for Merge Reservations OPERA Control.
If you select reservations that do not have sequential nights, a message prompt is displayed that the merge cannot be completed.
If you select reservations with multiple nights and room type is different for at least one of the stay nights, a message prompt is displayed that the merge cannot be completed. If the selected multiple night reservation has same room type for all stay nights, but the room type is different than the room type in main reservation, reservations will be merged with the Main Reservation's room type
If different room types exist on the reservations, a message prompt is displayed as notification that the merge cannot be completed.
If room numbers have already been assigned to the reservations, the room number assigned to the Main reservation is retained as the room number for the reservation.
One block reservation can be merged into an individual reservation. When this merge occurs, the block inventory for the room type will only be affected for the dates that the block reservation is for. So any updates to the main reservation will only effect the block reservation if it has a direct effect on the block inventory for those dates. For the selected reservation(s) being merged into the main reservation, they are canceled after the merge has been completed.
Non-pseudo and pseudo room type reservations cannot be merged.
Share reservations cannot be merged.
Day use reservations cannot be merged.
The deposit and cancellation rule of the main reservation is refreshed with revised deposit / cancellation amount after the reservation is extended due to merge.
Merging Reservations
From the OPERA Cloud menu, select Bookings, select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in search result, click I Want To..., click Matching Reservations or open Reservation Presentation and click the Matching Reservations details link.
Note:
All matched reservations are listedSelect reservations and click Merge Reservations.
Note:
Reservation merge activity is recorded in the Change Log under the CANCEL action type for merged reservations and Update Reservation action type for the Main reservation.Parent topic: Managing Reservations