AI Room Assignment is an artificial intelligence and data science based feature used for the batch assignment of rooms. The procedure primarily considers accessibility and smoking preferences along with other guest preferences. Guest preferences are intelligently removed when rooms matching all the guest preferences are not available. AI Room Assignment incorporates reservation importance by considering a ranking value for VIP , membership type/level and market group. The procedure also ensures balanced room rotation to reduce wear and tear of rooms and ensures maximize contiguous future availability of rooms by minimizing gaps with reservations assigned to each room.
With the Do Not Move Room OPERA Control active, preassigned reservations marked Do Not Move are excluded from the AI Room Assignment procedure.
With the Reservation Upgrade OPERA Control active, reservations that should be upgraded due to room type overbooking are identified; based on reservation importance, length of stay, and cost of upgrade among other criteria. You must select the reservation market groups that are eligible for AI complimentary room type upgrade; based on the upgrade room type hierarchies configured.
Running AI Room Assignment
From the OPERA Cloud menu, select Front Desk and then Front Desk Workspace.
Select Room Assignment, click I Want To..., click AI Room Assignment.
Property: Select or confirm the property.
Click Run Now.
Note:
A background process is initiated; you are not provided with any confirmation that this process has commenced.
Reservations will be assigned a room number, and indicated with AI after the room.
Reservations upgraded by AI are indicated with 'AI Upgrade' after the room.