Note:
If your browser supports a duplicate tab option you can duplicate your current OPERA Cloud End Of Day session to manage and run End of Day for different properties.Based on the active OPERA Controls at your property the end of day routine executes a number of procedures; during which you may be prompted with a message to action. For example, you might be notified to resolve due in arrival reservations or expected departure reservations not yet checked out. When the Auto Continue OPERA control is active OPERA Cloud will continue and commence the next procedure without pausing for confirmation.
Table 6-4 End of Day Procedures
Procedures | Description |
---|---|
Country and State Check |
Checks for country and state codes to complete a guest's address. |
Arrivals not Checked In |
Verifies that guests who are expected to arrive have either checked in or changed their reservation status or arrival date. If not resolved, End of Day may list the reservation status as No Show. |
Arrivals with Deposit Balance Check |
When activated, an additional check for Arrivals with Deposit Balance is added to the Night Audit process prior to the Arrival not yet Checked in, the Night Audit will stop if there are any such Arrivals identified and cannot be continued unless all these Reservations are checked in or their Deposit Balance is zero. |
Departures not Checked Out |
Verifies that guests expected to check out have checked out or have extended their stay. You must resolve each guest's Due Out status. You can either extend or check out the guest. |
Open Folios |
An Open Folio is a guest account that is allowed to remain open after checkout. It allows the guest to check out with an outstanding balance and to continue charging until final settlement is made. |
Cashier Closure |
Closes any open cashiers other than the End of Day routine cashier. |
Weather or Notes |
Enter weather related information or other factors that impact the business day; for example, weather delaying airline flights. |
Update the Business Date |
Moves the business date forward one day. Arrivals, check outs, charges, and other activities occurring afterwards assume the new date. The business date can be updated when:
When the above two tasks have been accomplished, the system displays a waiting time before updating the business date. You may change this setting as needed. The default waiting time is 0.5 minutes. The system then broadcasts a warning to all users that the business date is about to be updated, and then updates the business date forward. |
Pseudo Rooms not Checked In |
This step runs before the business date is advanced and checks in any pseudo room type reservation in ARRIVAL (DUE IN) status for the current business date. |
Pseudo Room Arrivals Next Day |
This step runs after the business date is advanced to the next day and checks in any pseudo room type reservations in ARRIVAL status. |
Posting Room and Tax |
Checks each in-house guest (and any guaranteed reservations with a No Show status) and posts the day's room and tax charges. During the Post RT, Packages, Fixed Charges procedure the system automatically posts the charges for Room and Tax, Fixed charges, Packages, and Package Profit/Loss to all in house guests. The Postings status page displays specific information about each posting, such as how many times each posting has been run (iterations), the starting and stopping time, and the posting's status. The Post Room and Tax function checks each in-house guest and any guaranteed reservations with a No Show status, and posts the day's room and tax charges, package charges, and any affiliated fixed charges to the guest's folio.
No matter how many times a day this procedure is run, OPERA Cloud does not allow duplicate charges. The End of Day Routine system tracks the folios that have been charged and the folios that are new. There is no system downtime during the End of Day Routine. As discrepancies are found, the system prompts to make any necessary changes. Once all data is verified, the system will post the room and associated fixed charges. |
Audit |
Balances each transaction code and verifies the sum of all transaction codes used throughout the business day. |
Run Additional Procedures |
Runs additional procedures that are defined and scheduled in the End of Day Setup function. |
Auto Folio Settlement |
Auto Folio Settlement enables you to automatically process payments for reservations. This reduces the labor cost of manually processing payments and facilitates a seamless settlement process for guests and hotel staff. |
Print Final Reports |
Generates the reports and prepares them for printing, emailing, or faxing. |
Use End of Day search to retrieve properties for end of day processing. You can search for a single property or several properties within a chain. If running End of Day for several properties, Search results appear beneath the date and time on the Manage End of Day screen.
You can create or activate extra End of Day procedures and reports using End of Day Setup.