Adding Lost Reason Codes
Select the Administration menu, select Booking, select Block Management, and then select Lost Reasons.
Click New.
Enter a Code that will identify the reason for the cancellation.
Enter a Description of the code, such as price too high or date changed.
Enter a Sequence number to indicate the position of this lost reason code in a list of displayed values.
Click Save.
Editing Lost Reason Codes
In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.
In the search results, select the code, click the vertical ellipsis, and select Edit.
Update the configuration and click Save.
Deleting Lost Reason Codes
In the Lost Reasons screen, click Search. You can enter a Code or a Description to narrow your search.
In the search results, select the code, click the vertical ellipsis, and select Delete.
Confirm your decision and click Delete.
Parent topic: Block Management Overview