When the Folio No Reprint OPERA Control is active you cannot reverse a Direct Bill settlement; instead a credit bill must be issued from Folio History. For more information, see Credit Bills On Folios.
Reversing a Direct Bill Settlement
From the OPERA Cloud menu, select Front Desk, then select In House (or click the figure in the In House tile).
Enter search criteria and then click Search
In the search result, select the reservation then click I Want to… and select Billing (or click the value in the Balance column).
Select the Billing window with the Direct Bill settlement.
Click the Code link for the Direct Bill settlement posting.
Click Reverse Direct Bill
Reason: Select a adjustment reason from the list.
Click Reverse.
The Direct Bill settlement is deleted and removed from the Billing window.
Related Topics
Parent topic: Manage Billing