Adding Wake Up Call for Individual Room
From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
Select New and complete the following:
Enter or select the reservation room number(s) - you can search for and select multiple in house reservations by checking selection check box next to each reservation and clicking Select to close the page.
Enter the From Date.
Enter Time.
Enter a Follow Up Call Time if needed.
Enter any notes related to the call.
Set the wake up call Frequency asOnce or Daily (from From Date).
Click Save.
Adding Wake Up Call for Block Rooms
From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
Select New and complete the following:
Select the block code from list.
Enter or select the reservation room number(s) 1. you can search for and select multiple in house reservations by checking selection check box next to each reservation and click Select to close the page.
Enter the From Date.
Enter Time.
Enter a Follow Up Call Time if needed.
Enter any notes related to the call.
Set the wake up call Frequency asOnce or Daily (from From Date).
Click Save.
Editing Wake Up Call
From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
Enter search criteria then click Search.
Select the wake up call for room in search result, click the vertical ellipsis and select Edit.
Update wake-up call details.
Click Save.
Update Wake Up Call Status
From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
Enter search criteria then click Search.
Select the wake up call for room in search result.
Completed - Wake-up call has been placed and answered.
No Answer - Wake-up call was placed but was not answered.
Cancelled - Cancel the wake-up call (if it has not yet been placed). When the wake-up call has a follow-up wake up call associated with it, canceling the main wake-up call will also cancel the follow-up wake-up call.
Generating Wake Up Call Report
From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.
Enter search criteria then click Search.
Select the Report action link from the vertical ellipse on the Wake-up Calls panel to generate the Wake-up Calls Report.
Enter Report Parameters.
Select Report Destination.
Click Process.
Parent topic: Wake Up Calls