1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. About Files, File Locations, and Profiles

About Files, File Locations, and Profiles

Siebel CRM Desktop handles files and profiles according to the following conditions:

  • Siebel CRM Desktop uses a specific profile and a default location for email delivery to store Siebel CRM data. For a description of the locations that you can use for the default email delivery for Microsoft Outlook, see How Siebel CRM Desktop Stores Siebel CRM Data. For more information, see Caution About Changing the Default Mail Delivery Location.

  • During installation, you choose the installation directory where the installer installs the Siebel CRM Desktop add-in. For more information, see Using the Windows Command Line to Set Optional Parameters.

  • If you configure multiple Outlook profile in Outlook, then First Run Assistant applies the configuration for the Siebel CRM Desktop add-in only in one of these profiles. You cannot use it with more than one Outlook profile.

  • If you install and then remove the Outlook profile, then the Siebel CRM Desktop add-in remains in an installed state and continues to display in the Add and Remove Programs dialog box. In this situation, the user can remove the Siebel CRM Desktop add-in.

  • If you remove the .pst file from the Outlook profile where you install Siebel CRM Desktop, then you can still remove the Siebel CRM Desktop add-in. For more information, see Caution About Changing the Default Mail Delivery Location.