About the Web Service API

The client calls operations in the web service and then the web service calls the related business service. The web service does not itself implement integration objects and business services. Instead, it references them. Outlook communicates with the Web Service API on the Siebel Server. This Web Service API references the PIM Client Sync Service business service. Communication between Outlook and the Siebel Server occurs through SOAP packages that include embedded Siebel messages. The client merely views the web service as an address. The Web Service API includes the following objects:

• Custom integration object for communication between the Siebel Server and Outlook. For more information, see About Integration Objects.

• PIM Client Sync Service business service that supports synchronization with Outlook.

• Integration objects that support Siebel objects.

The business service that the Web Service API references provides the following functionality:

• Performs bulk insert, update, and delete operations in the Siebel database

• Queries and retrieves objects as determined by a given criterion

• Queries and retrieves objects as determined by a set of object IDs

• Returns a count of the number of object records that match a given criterion

• Retrieves list data for object attributes in the Siebel database