Allowing Users to Open Top-Level Objects from the Control Panel

You can configure Siebel CRM Desktop to allow the user to open top-level objects from the Synchronization Control Panel if a synchronization issue occurs.

To allow users to open top-level objects from the Control Panel

1. Use a JavaScript editor to open the business_logic.js file.

2. Specify the top-level objects in the following code:

   //Triggers
   helpers.for_each(["Opportunity", "Account", "Contact", "Action", "Mail", 
   "Event", "Task"], function(type)
   {
     scheme.triggers.add_simple_trigger(form_helpers.native_show, null, type, null, 
   "show");
     scheme.triggers.add_simple_trigger(form_helpers.native_show, null, type, null, 
   "cp_show");
   });
   

   The array for helpers.for_each contains the list of top-level objects that Siebel CRM Desktop can open. You must add the name of the object to this array. For example, for Service Request, you add the following code:

   (["Opportunity", "Account", "Contact", "Action", "Mail", "Event", "Task", "to-
   level_object"]
   

   where:

   • high-level_object specifies a top-level object that your customization includes. For example, use the following code for the Service Request object:

     (["Opportunity", "Account", "Contact", "Action", "Mail", "Event", "Task", 
     "Service Request"]