Controlling How Siebel CRM Desktop Handles Email Attachments

Microsoft Outlook stores the Outlook email message and any attachments that this email contains an .msg file. The user can do one of the following to control how Siebel CRM Desktop handles an email attachment:

• Use the CRM Desktop - Options dialog box while using the First Run Assistant.

• Right-click the CRM Desktop icon in the system tray, choose Options, and then click the Advanced tab in the CRM Desktop - Options dialog box.

You can also use the Windows Registry to control how Siebel CRM Desktop handles an email attachment.

To control how Siebel CRM Desktop handles email attachments

1. Open the Windows Registry and then locate the following key:

   HKEY_CURRENT_USER\Software\Oracle\CRM Desktop
   

   For more information, see Using the Windows Registry to Control Siebel CRM Desktop.

2. Set the MailProcessing:AttachmentsHandling key to one of the following values:

   Value	Description
   0	Attach the entire .msg file to the Siebel CRM activity. This value is the default setting. If the registry key is absent, then Siebel CRM Desktop uses this default.
   1	Attach the file attachments that the .msg file contains to the Siebel CRM activity.
   2	Do not attach anything to the Siebel CRM activity.