1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. How Siebel CRM Desktop Handles a Microsoft Outlook Meeting That Includes Multiple Attendees

How Siebel CRM Desktop Handles a Microsoft Outlook Meeting That Includes Multiple Attendees

The example in this topic describes how Siebel CRM Desktop handles a Outlook meeting that includes multiple attendees.

The following image llustrates how user 1, who is a meeting organizer, creates a native calendar item in Microsoft Outlook and shares it. User 2, the invitee, accepts the invitation and also shares it.

Siebel CRM Desktop Handles the Outlook Meeting That Contains Multiple Attendees: This image is described in the surrounding text.

Explanation of Callouts

As shown in this image, the following work occurs:

  1. User 1, the meeting organizer, creates a shared meeting with user 2, a meeting attendee who is an employee.

  2. User 1 saves the meeting and sends an invitation to user 2. The GlobalObjectIdis the same for the organizer and other meeting attendees.

  3. User 1 synchronizes and then Siebel CRM Desktop creates the activity on the Siebel Server.

  4. User 2 receives and accepts the invitation.

  5. User 2 shares the meeting, saves it, and then synchronizes. Siebel CRM Desktop determines user 1 already synchronized this Outlook meeting with the Siebel Server because these items use the same GlobalObjectIdand include the same meeting organizer. In this situation, Siebel CRM Desktop identifies a duplicate during synchronization.

    Siebel CRM Desktop detects that the activities are equivalent and then does deduplication without displaying the collision dialog box. For more information, see Resolving Synchronization Conflicts.