How Siebel CRM Desktop Handles Siebel CRM Data with Automatic Email Processing

The user can choose the Save Correspondence option for a shared contact with Siebel CRM data. Siebel CRM Desktop examines the recipients list when it receives an email message. If Siebel CRM Desktop finds an email address that matches one or more contacts with the Save correspondence option chosen, then Siebel CRM Desktop creates the corresponding Siebel CRM activity that is related with all contacts that Siebel CRM Desktop resolves from the email recipients. It resolves the primary contact first among the contacts that include a check mark in the Save Correspondence check box.