How Siebel CRM Desktop Handles Items If the User Removes the CRM Desktop Add-In

If the user removes the Siebel CRM Desktop add-in, then Siebel CRM Desktop completely removes all Siebel CRM data. How Siebel CRM Desktop handles a shared Outlook item if the user removes the Siebel CRM Desktop add-in depends on if the item is Outlook data or Siebel CRM data, and on the type of object. Siebel CRM Desktop handles objects in the following ways:

• Shared calendar entry. Removes each calendar entry that originates in Siebel CRM from the Outlook calendar. For the Outlook calendar entry, it removes any Siebel activities that are related to the Outlook calendar entry. The calendar entry no longer displays as shared and no contextual Siebel CRM data is related to the calendar entry.

• Shared contact. Siebel CRM Desktop cannot determine if a contact is Outlook data or Siebel CRM data, so it removes all shared contacts from the Outlook .pst or .ost storage file. It is recommended that you back orunshare every contact that the user must preserve before you remove the Siebel CRM Desktop add-in.

• Shared email. Does not remove an email message that Siebel CRM Desktop shares with Siebel CRM. It does remove Siebel activities that are related to a shared email so it no longer displays as shared in Outlook, and so that Outlook does not display any contextual data.

• Shared task. Handles a To Do item in the same way that it handles a calendar entry. It removes each To Do item that originates in Siebel CRM from Outlook. It does not remove a native Outlook To Do item. Outlook does not display the To Do item as a shared To Do item and it does not display any Siebel CRM data that is related to the To Do item.