How Siebel CRM Desktop Transforms a Repeating Calendar Event That Does Not Match Siebel Repeating Patterns

The following describes how Siebel CRM Desktop transforms a repeating Calendar entry that does not match a Siebel repeating pattern.

Action in Microsoft Outlook Work That Siebel CRM Desktop Performs

The user creates a repeating Calendar entry that does not match a Siebel repeating pattern.

Siebel CRM Desktop does the following work in Outlook:

  • Creates the corresponding activity. To identify this activity, it uses the Siebel repeating pattern that contains the longest interval between occurrences and that can incorporate all occurrences of the chosen Outlook pattern.

  • To match the calendars in Outlook and Siebel CRM Desktop, it creates the list of exceptions for this activity.

The user changes a single occurrence for a repeating Calendar entry that does not match any Siebel repeating pattern.

Siebel CRM Desktop does the following work in the Outlook Calendar:

  • Creates a new calendar item that is nonrepeating.

  • eletes the occurrence that changed for the Outlook calendar item.

  • Creates an exception in Outlook for the occurrence date that changed.

Siebel CRM Desktop does the following work in Outlook:

  • Adds an exception to the exceptions dates list of the activity.

  • dds a new activity that does not repeat.

The user deletes a single occurrence for a repeating Calendar entry that does not match a Siebel repeating pattern.

Siebel CRM Desktop does the following work in Outlook:

  • Adds an exception to the exceptions dates list of the activity.

  • eletes this single occurrence of the activity.

The user deletes a repeating Calendar entry that does not match a Siebel repeating pattern.

Deletes the corresponding repeating activity.