Overview for Using This Book

This book uses the following terms, unless noted otherwise:

• The client is Microsoft Outlook with the Siebel CRM Desktop plug-in installed.

• A user is a person who uses the client.

• The server is the Siebel Server.

• An administrator is anyone who uses an administrative screen in the client to configure Siebel CRM Desktop. The Administration - Server Configuration screen is an example of an administrative screen.

Computer font indicates a value you enter or text that Siebel CRM displays. For example:

This is computer font

Italic text indicates a variable value. For example, the n and the method_name in the following format description are variables:

Named Method n: method_name

The following is an example of this code:

Named Method 2: WriteRecord

A predefined object is an object that comes already defined with Siebel CRM. The objects that Siebel Webtools displays in the Object List Editor immediately after you install the product, but before you make any customizations are predefined objects.

Depending on the software configuration you purchase, your Siebel Business Application might not include all the features that this book describes.