Scenarios for Using Siebel CRM Desktop

This topic describes several scenarios of how you can use Siebel CRM Desktop with Microsoft Outlook. It includes the following topics:

• Scenario for Working with an Opportunity

• Scenario for Managing Contact Information

• Scenario for Managing Account Information

• Scenario for Creating a Relationship Between an Email an Opportunity

• Scenario for Managing an Opportunity

The scenarios in this topic give examples of how you might use Siebel CRM Desktop. You might use Siebel CRM Desktop differently, depending on your business model.