1. Siebel CRM Desktop for Microsoft Outlook Administration Guide
  2. Situations Where Siebel CRM Desktop Reinstalls the Data Structure

Situations Where Siebel CRM Desktop Reinstalls the Data Structure

Siebel CRM Desktop reinstalls the data structure in any of the following situations:

  • The package update for the user involves a data schema change.

  • The user logs in as a different user.

  • There is a problem with the data structure. For example, assume the user deletes the Opportunities folder and then removes this deletion from the Deleted Items folder. If the user restarts Microsoft Outlook, then Siebel CRM Desktop does the following:

    • Informs the user that a problem with the data structure exists.

    • Removes the data structure.

    • Installs a new data structure.

If Siebel CRM Desktop must reinstall the data structure, then it does the following work:

  1. Removes all Siebel CRM data, such as accounts, opportunities, shared contacts, and activities.

  2. Removes every shared calendar entry and To Do item that originates in Siebel CRM. Each shared calendar entry and To Do item that originates in Outlook remain in Outlook.

  3. Removes the custom data structure that it previously deployed to Outlook data storage. For example, to remove all custom folders in the user mailbox.

  4. Installs the new data structure.

To reenter the appropriate Siebel CRM data in the Outlook data storage, the user must manually start a new, initial synchronization session.