Troubleshooting Problems That Occur When You Customize Siebel CRM Desktop

To resolve a problem that occurs when you customize Siebel CRM Desktop, look for it in the list of symptoms or error messages in the following table.

Symptom or Error Message Solution

Symptom or Error Message	Solution
After you add a new field to a Siebel CRM Desktop form, Siebel CRM Desktop displays an error that is similar to the following: `Updating error of object name object on storage {CEDC3D49-DDBB-93A2-4992-E5B2CAE62932}: object_locked (Conversion of input Message to Property Set failed with the error : Cannot convert XML Hierarchy to Integration Object Hierarchy. (SBL-EAI-04111)` This error occurs if the definition of an integration object in the Siebel Runtime Repository does not match the definition of the custom Siebel CRM Desktop form.	Deploy your changes to the Siebel Runtime Repository.

After you add a new field to a Siebel CRM Desktop form, Siebel CRM Desktop displays an error that is similar to the following:

Updating error of object name object on storage 
{CEDC3D49-DDBB-93A2-4992-E5B2CAE62932}: 
object_locked (Conversion of input Message to 
Property Set failed with the error : Cannot 
convert XML Hierarchy to Integration Object 
Hierarchy. (SBL-EAI-04111)

This error occurs if the definition of an integration object in the Siebel Runtime Repository does not match the definition of the custom Siebel CRM Desktop form.

Deploy your changes to the Siebel Runtime Repository.