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Administering Oracle CRM On Demand > Company Administration > Alert Management > Viewing Alert Acknowledgements

Viewing Alert Acknowledgements

If the Display Popup Window on Sign In check box is selected on an alert record, then the alert appears in a pop-up window when the relevant users sign in. A user can acknowledge that they read the alert by selecting the check box labeled “I have read this, never show again” and then clicking OK. The alert will not appear again in a pop-up window for the user, but the alert continues to be available through the Alerts section of My Homepage until the alert expires.

If an alert is configured to appear in a pop-up window, then you can view a list of the users who acknowledged that they read the alert.

To view the acknowledgements for an alert

1. In the upper right corner of any page, click the Admin global link.
2. In the Company Administration section, click the Company Administration link.
3. In the Alert Management section, click the Company Alerts link.
4. Click the title of the alert.
5. In the Alerts page, in the Acknowledged By Users related information section, click Show Full List.