Display Held Order Summary (DHOS)

Purpose: Use this function to review the total held number of orders and unbilled dollar totals for each order hold reason code.

Update summary table: The Held Order Summary table stores held order totals. You must submit a batch program to update this table with current totals. The totals that display on the Held Order Summary screen are only as current as the last time you ran this batch update.

Quotes: The # Orders and Dollars totals in this menu option does not include quotes that are on hold.

Held Order Summary Screen

How to display this screen: Enter DHOS in the Fast path field at the top of any menu, or select Display Held Order Summary from a menu.

Note: Each field on this screen is blank if you have not yet submitted the batch update to the Held Order Summary table.



Date last updated

The date and time when you most recently updated the Held Order Summary table. The totals provided for each hold reason code are current as of this date and time.

Date: numeric, 6 positions (in user date format); display-only.

Time: numeric, 6 positions (HH:MM:SS format); display-only.

Hold reason

The reason code that identifies why the order is held.

Hold reason codes are defined in and validated against the Order Hold Reason table; see Establishing Order Hold Reason Codes (WOHR).

Alphanumeric, 2 positions; optional.

System hold

Indicates whether the orders were held automatically by the system, or a user put the orders on hold.

Valid values are:

selected = The system put these orders on hold automatically.

unselected = Operators put these orders on hold.

If your operators use a code that the system also uses automatically, there will be two totals for the hold reason: one for all system-assigned holds, and one for non-system-assigned (that is, user) holds. See Introducing Order Hold Reason Codes.


The description of the order hold reason code. This field is blank for an order hold reason code if the system has assigned it to orders automatically, but you have not built the reason code in the Order Hold Reason Code table.

Alphanumeric, 50 positions; display-only.

# orders

The total number of orders on hold with this hold reason code. Each held order increases this total by one, regardless of the number of recipients.

Numeric, 8 positions; display-only.


The total dollar value of orders on hold with this hold reason code. This total includes merchandise, freight, tax, handling, additional charges, and any other charges (such as additional freight and duty) that make up the order total).

Note: If you process orders in multiple currencies (the Multi Currency by Offer (E03) system control value is selected), the order total will be converted into your local currency.

Numeric, 11 positions with a 2-place decimal; display-only.

Screen Option


Review orders held for a particular hold reason code

Select Disp Orders for a hold reason code to advance to the Release Held Orders by User Hold Screen (if you select a user hold) or the Release Held Orders by System Hold Screen (if you select a system hold). See Selecting Held Orders (ERHO).

Submit the batch update to the Held Order Summary table

Select Submit Update to submit the HLDORD_SUM job, which updates the table with current held order totals.

CS06_02 OMSCS 19.0 December 2019 OHC