Printing and Interpreting Refund Due Lists (MRDU)

Purpose: The Refund Due List provides information about refunds and the orders associated with these refunds.

Use this report:

• as a guide for contacting customers to resolve outstanding balances due.

• to review refunds before processing refund checks and credits.

• to monitor writeoffs and refund aging.

You can print this report sorted by refund type or by order number:

• Refund Due List by Type. This report sorts refunds by refund type.

• Refund Due List by Order #. This report sorts refunds by order number.

The Selection criteria you define on the Print Refund Due List Screen controls the type of refunds that display on the report.

• All = The report includes all refunds, including balance dues and writeoffs.

• Refunds Only = The report includes refunds, excluding balance dues and writeoffs.

• Balance Dues Only = The report includes balance dues only.

• Writeoffs Only = The report includes writeoffs only.

Identifying a refund as a balance due: The system considers a refund a balance due if the Refund reason field for the refund is set to B (Balance due).

Identifying a refund as a write off: The system considers a refund a write off if the Refund status field for the refund is set to W (Write off pending).

Note: If a refund is flagged as both a balance due and a write off, the write off setting will take precedence over the balance due setting. In this situation, if you select to generate the report for Balance Dues Only, the system will not include the refund on the report. If you select to generate the report for Writeoffs Only, the system will include the refund on the report.

Important: If you generate the Refund Due List during a time when refunds are being processed, the totals and amounts on the report may not tie out correctly because the refunds that were being processed at the time the report was generated may not be reflected accurately on the report. You should generate the Refund Due List during a time when refunds are not being processed.

In this chapter:

• Print Refund Due List Screen

• Refund Due List

Print Refund Due List Screen

How to display this screen: Enter MRDU in the Fast path field or select Print Refund Due List from a menu.

Field	Description
By refund type	Controls whether the system prints the Refund Due List sorted by refund type. Valid values are: • Selected = Print the Refund Due List by Type. • Unselected (default) = Do not print the Refund Due List by Type.
By order #	Controls whether the system prints the Refund Due List sorted by order number. Valid values are: • Selected = Print the Refund Due List by Order #. • Unselected (default) = Do not the Refund Due List by Order #.
Selection criteria	Controls the type of refunds included on the Refund Due List. Valid values are: • All = The report includes all refunds, including balance dues and writeoffs. • Refunds Only = The report includes refunds, excluding balance dues and writeoffs. • Balance Dues Only = The report includes balance dues only. • Writeoffs Only = The report includes writeoffs only. Identifying a refund as a balance due: The system considers a refund a balance due if the Refund reason field for the refund is set to B (Balance due). Identifying a refund as a write off: The system considers a refund a write off if the Refund status field for the refund is set to W (Write off pending). Note: If a refund is flagged as both a balance due and a write off, the write off setting will take precedence over the balance due setting. In this situation, if you select to generate the report for Balance Dues Only, the system will not include the refund on the report. If you select to generate the report for Writeoffs Only, the system will include the refund on the report.

Instructions:

1. Select the By refund type check box if you wish to generate the Refund Due List by Type, which sorts refunds by refund type.

2. Select the By order # check box to generate the Refund Due List by Order #, which sorts refunds by order number.

3. You can select both check boxes to generate both versions of the Refund Due List. If you do not select one of the check boxes, the system does not generate the Refund Due List.

4. Use the Selection criteria drop down box to select the type of refunds you wish to include on the Refund Due List.

5. Select OK to generate the report.

- If you select to generate the Refund Due List by Type or both versions of the Refund Due List, a message similar to the following displays: Job (REFDUE_TYP) has been submitted to batch.

- If you select to generate the Refund Due List by Order #, a message similar to the following displays: Job (REFDUE_ORD) has been submitted to batch.