Purpose: Use this screen to determine whether the system should notify the order entry operator if the customer places more than one order for the same item within a predefined period of time.
Yes/No field: Select this field to have the system check the value in the Duplicate Item Days (C58) system control value. If an item is included on more than one order for the customer within the specified number of days, the Duplicate Item for Customer Window opens. This window enables you to notify the customer of the duplicate item so that the customer can cancel the item from the new order, if necessary.
Orders processed through the order API: If an item is included on more than one order for the customer within the specified number of days, the system places the order in an error status: Duplicate item for cust. You must correct the order in batch order entry.
Note: After you accept or edit the order batch that includes the order with the duplicate item, the error status of the duplicate order line(s) is cleared, and the system does not reevaluate the order for a duplicate item error.
Leave this field unselected if you do not want to evaluate the customer's orders for duplicate items.
