Maximum Number of Retries on Credit Card Orders (E74)

Purpose: Use this screen to define the maximum number of times to attempt authorization for a credit card order.

Number field: Enter the maximum number of authorization attempts to make for an order before flagging the order for cancellation.

When you define a response code for an authorization service, you can specify the number of times to attempt authorization for that response code only. For example, when setting up a response code that indicates credit card fraud, you might specify to cancel the order after one attempt; for insufficient credit limit, you might specify to cancel after several attempts. Use this system control value to define the maximum number of times to attempt authorization for all responses combined.

The order is flagged for cancellation when the total number of responses is equal to the number you specify here. For example, if you set this field to 15, the order is flagged for cancellation when the order receives its 15th decline.

The system uses the value in the System Control table if the # authorization attempts field for the response code is blank. For this reason, you can use the system control value as the default or global maximum for vendor response codes.

Note: If the value in the System Control table is lower than the number of attempts you define at the vendor response level, the system flags the order for cancellation after the lower number of attempts.

Counter reset: If the order receives an approval and you make a shipment, the counter is reset to zero. For example, if:

• an order is declined five times

• an order is approved

• you make a partial shipment

• you receive a backordered item and submit the order for authorization again

In this situation, if the order is declined again this counts as decline number one, not decline number six.

Leave this field blank if you always want to use the limit defined at the vendor response level, or if you never want to flag orders for credit card cancellation automatically.

Online credit card authorizations: The system does not flag an order for cancellation when the total number of responses is equal to the number you specify here if you are using online authorization. See Performing Online Credit Card Authorizations for an overview and required setup.

More about credit card cancellations: When an order is flagged for cancellation due to failed authorization, the system writes a record in the Backorder Cancellation Pending table (BOCANP). These records are flagged with a type of C, to distinguish them from orders flagged for cancellation due to backorder (type B).

To cancel these orders automatically, use the Work with Credit Card Cancellations menu option (fast path = WCCC). You can also set this function up as part of your periodic processing, using the program BOR0029.

Cancel reason code: The system cancels each order using the cancel reason code associated with the vendor response code. If the order was flagged for cancellation because it reached the maximum defined in the System Control table, the system uses the cancel reason code associated with the last vendor response received. If none of the responses received by the order was associated with a cancel reason, the system uses the Auto Soldout Cancel Reason (C20) system control value.

For more information:

• setting up authorization services: Defining Authorization Services (WASV)

• processing credit card cancellations: Working with Credit Card Cancellations (WCCC)