Fields on Edit Personalization Information

Purpose: The following information displays on the Edit Personalization Information window.

•         Item Description (unlabeled field below the Edit Personalization Information title)

•         Item ID (unlabeled field to the right of the Item Description)

•         SKU Description (unlabeled field below the Item Description and Item ID.

•         Personalization (Personalization (Special Handling)): This is the code and description of the additional charge code used to add the personalization for the item.

•         Personalization Charge (Personalization (Special Handling) Charge): This field displays in this position for standard personalization, and for custom personalization only if a Special Handling Price is defined for the item offer or SKU offer.

The remaining fields in this window vary depending on whether the personalization format is custom or standard.

Custom Personalization Fields

The following fields display when custom personalization has been defined for an item, allowing you to help the customer define exactly how the item will be personalized.

A custom label displays for each option that can be performed on the item, and optionally, the associated charge to apply the option to the item.

•         Label Personalization (Special Handling) Custom Label: The name of the label is defined in the Special Handling Format table; you can create and work with custom special handling formats using the Work with Special Handling Formats (WSHF) menu option. An asterisk (*) displays to the left of the label if a response is required.

•         Input Personalization (Special Handling) Custom Response. If the Display Special Format Response Descriptions (E90) system control value is selected, the response description displays rather than the response itself.

•         Charge Personalization (Special Handling) Custom Charge: This field displays only if a Default Price or Default Price % is defined for the special format detail, the Feature/option field for the special format detail is selected, and a Special Handling Price is not defined for the item offer or SKU offer.

For more information:

•         Edit Personalization Information for an overview of the Edit Personalization Information window.

•         Edit Personalization Information Options for step-by-step instructions on the actions you can perform on the Edit Personalization Information window.

Standard Personalization Fields

The following fields display when standard personalization has been defined for an item, supporting the entry of free-form text.

•         Personalization Charge Personalization (Special Handling) Charge

•         Instructions Personalization (Special Handling) Instructions. Note that instructions entered in the Classic View of Order Management System are all upper case, while instructions entered in Contact Center can be upper and lower case. Also, instructions entered in the Classic View of Order Management System as separate lines are concatenated in Contact Center into a continuous line.

For more information:

•         Edit Personalization Information for an overview of the Edit Personalization Information window.

•         Edit Personalization Information Options for step-by-step instructions on the actions you can perform on the Edit Personalization Information window.

 

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