Purpose: You can perform the following actions on the Cancel Order Line window.
For more information:
• Cancel Order Line for an overview of the Cancel Order Line window.
• Fields on Cancel Order Line for a description of the fields on the Cancel Order Line window.
1. If multiple membership programs are included on the order and the system cannot determine which membership program to cancel, select the membership program you wish to cancel from the Membership Program field. This situation might occur if, for example, you the same membership item to the order twice to create two different membership programs for the customer.
2. Select a cancel reason from the Cancel Reason drop-down field. The Quantity to Cancel, displayed above, is the total quantity for the order line that has not been shipped, canceled, or sold out.
3. Select the Submit Cancellation option. The system validates your entry. An error message displays if:
• There are multiple membership programs on the order and you do not select a membership program from the Membership Program field.
• A cancel reason has not been defined in the Cancel Reason field.
4. If the update passes validation, the system:
• Performs the cancellation of the displayed Quantity to Cancel; see Item Cancellation Updates.
• Performs additional updates if the item is a brokered backorder; see Canceling a Brokered Backorder Order Line.
• Performs additional updates if the item is on an order received from Order Broker (delivery or pickup); see Canceling an Order Line on an Order Received from Order Broker.
• Performs additional updates if the item is a membership item; see Canceling Membership Items. In addition:
• If membership orders have already been generated for the membership, the system displays a message indicating that you need to cancel the generated membership order(s) if the customer does not want to receive shipments.
• If the membership generation is currently in process, or if the customer membership is in In process status because the generated order is suspended in batch, the system displays a message indicating that you need to cancel the customer membership through the Work with Customer Memberships (WWCM) menu option.
• If the order is eligible, generates an order or order line cancellation email or the Outbound Email XML Message (CWEmailOut) to the customer; see Cancellation Email.
• Returns you to the previous page, and displays a message indicating the order line has been canceled.
5. Unlock the order when you are done. The system does not automatically unlock the order.
Note: If you use price table pricing, canceling an item may affect pricing and premium items.
The effect of canceling an item depends on whether you reduce demand.
You reduce demand if you use a cancel reason code with the Reduce Demand field selected. One reason to reduce demand is if the quantity ordered was keyed incorrectly (10 units instead of 1).
• If you reduce demand: The line status is closed and the quantity ordered is reduced to zero.
• If you do not reduce demand: The line status is canceled, the quantity ordered is not affected, and the canceled quantity is increased by the entire quantity ordered.
In addition, the system looks at the setting of the Recalculate Freight Default (F62) system control value.
• If the Recalculate Freight Default (F62) system control value is selected, the system recalculates the shipping charges on the order and refunds the shipping amount for the canceled item.
• If the Recalculate Freight Default (F62) system control value is unselected, the system does not recalculate or refund shipping charges.
Note: Regardless of the setting of the Recalculate Freight Default (F62) system control value, the system recalculates the tax amount on the order.
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