Cancel Ship-To Options

Purpose: You can perform the following actions on the Cancel Ship-To window.

•         Process Order Ship-To Cancellation

For more information:

•         Cancel Ship-To for an overview of the Cancel Ship-To window.

•         Fields on Cancel Ship-To for a description of the fields on the Cancel Ship-To window.

Process Order Ship-To Cancellation

1.      Select a cancel reason from the Cancel Reason drop-down field.

2.      Select the Submit Cancellation option. If the order was not previously locked, the system locks it when you select this option.

3.      The system validates that the ship-to order is eligible for cancellation.

•         If the order has printed pick slips, a message displays indicating that the ship-to order cannot be canceled until the pick slips are voided. In this situation, you must close the Cancel Ship-To window and void the pick slips in Classic View.

•         If the order is a quote, a message displays indicating that quotes are not eligible for cancellation. In this situation, you must close the Cancel Ship-To window.

4.      If the ship-to order is eligible for cancel, the system returns you to the Order Summary page and displays a message indicating the ship-to order has been canceled.

5.      Unlock the order when you are done. The system does not automatically unlock the order.

Note:             The system performs an order ship-to cancellation synchronously, regardless of the setting of the Submit O/M Cancel Asynchronously (M36) system control value.

For more information: See:

•         Cancellation Updates for more information on the updates the occur when you cancel an order.

•         Canceling Brokered Orders for more information on canceling a brokered order.

•         Reopening a Canceled Order for more information on reopening a canceled order.

 

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