orderInformationEditFields

Fields on Edit Order Information

Purpose: The following information displays on the Edit Order Information page.

• Quote Origin: The Quote Origin field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.

• Source

• Alternate Order Number

• Entered By

• Date Entered (Entered Date)

• Origin (Order Type)

• Order Email

• Email Opt-In (Opt-In Status)

• Customer Class: Required if the Require Customer Class in OE, WCAT, and WCST (H85) SCV is populated.

• Sales Representative Number (Sales Representative Name): The Sales Representative Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option. In addition, the Sales Representative Number field is display-only if you do not have authority to the Maintain Sales Rep # During Order Maintenance (B22) secured feature.

• User Hold Reason: Display-only if a user hold reason is currently assigned to the order. Optionally, select a user hold reason to assign the hold reason to the order, and put the order on hold if it is currently open. To release the order from the current user hold reason, use the Order Holds window.

Note: Oracle recommends that, when applying a hold reason to an order, you select only user holds, not hold reasons that can be assigned by the system. If you include the word “User” in the hold reason description when setting up user holds, these hold reasons will be easier to find and distinguish from system-assigned holds. See Order Hold Reasons Overview for more information, including a list of system-assigned hold reason codes.

For more information:

• Edit Order Information for an overview of the Edit Order Information page.

• Edit Order Information Options for step-by-step instructions on the actions you can perform on the Edit Order Information page.

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