Fields on Search for Orders or Customers

Purpose: The following information displays on the Search for Orders or Customers page.

•         Search for Orders Tab

•         Search for Orders Panel

•         Search for Customers Panel

For more information:

•         Order Search (Search for Orders or Customers) for an overview of the Search for Orders or Customers page.

•         Search for Orders or Customers Options for step-by-step instructions on the actions you can perform on the Search for Orders or Customers page.

Search for Orders Tab

New Search displays in the page tab that contains the Search for Orders or Customers page.

Search for Orders Panel

The Contact Center Order Search Field Sequence screen in the Work with Contact Center (WWCC) menu option controls the order in which the fields in the Search for Orders panel display. In addition, this screen also controls which fields initially display in the Search for Orders panel before you need to select the > Additional Order Search Fields link to display the remaining fields in the panel.

•         Order Number

•         Order Date

•         Invoice Number

•         Alternate Order Number

•         Last 4 Digits of Payment Card

•         Item ID and SKU

•         Order Status

•         Origin (Order Type)

•         Pick Control Number

•         User ID

•         User Name (unlabeled field below the User ID field)

•         Sales Representative Number: The Sales Representative Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.

•         Sales Representative Name (unlabeled field below the Sales Representative Number field)

Search for Customers Panel

The Contact Center Order Search Field Sequence screen in the Work with Contact Center (WWCC) menu option in the Classic View of Order Management System controls the order in which the fields in the Search for Customers panel of the Search for Orders or Customers page display. In addition, this screen also controls which fields initially display in the Search for Customers Fields panel before you need to select the > Additional Customer Search Fields link to display the remaining fields in the panel.

•         Email Address

•         Phone Number

•         Last Name

•         Company Name

•         Postal Code

•         Customer Number

•         Match Code

 

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