Contents

• Title and Copyright Information
• Preface
• 1 What’s New in This Release
  • What’s New in This Release
• 2 Adding One-to-Many and Many-to-Many Associations Between Different Object Types
  • Adding One-to-Many and Many-to-Many Associations Between Different Object Types
  • Adding One-to-Many Associations Between Different Object Types
  • Adding Many-to-Many Associations Between Different Object Types
    • Before You Begin
      • Adding a many-to-many association between different object types
• 3 Adding Custom Fields to Oracle CRM On Demand Desktop
  • Adding Custom Fields to Oracle CRM On Demand Desktop
  • About the Metadata Files Updated During Customization
  • Adding Custom Fields to Oracle CRM On Demand Desktop
    • Changing the XML Code in the od_meta_info.xml File
    • About Microsoft Outlook and DB FACADE Storage
    • Changing the XML Code in the od_basic_mapping.xml File
    • Changing the XML Code in the forms_12.xml File
    • Changing the XML Code in the package_res.xml File
  • Adding Text Fields to Oracle CRM On Demand Desktop
  • Adding Check Boxes to a Form
  • Adding Currency Fields to a Form
  • Adding Date Fields to a Form
  • Adding Description Fields to a Form
  • Adding Numeric Fields to a Form
  • Adding a Picklist Field in Oracle CRM On Demand Desktop
  • Adding a Cascading Picklist to Oracle CRM On Demand Desktop
  • Adding Multiselect Picklists to an Oracle CRM On Demand Desktop Form
    • About Vertical and Horizontal Stacks
  • Setting Up Books for Oracle CRM On Demand Desktop Objects
    • Setting Up Books for an Object Type
    • Disabling Book Visibility for an Object Type
    • Configuring the Include Sub-Items Option
    • Record Types That Support Books
  • Process of Adding Book Support to a New Top-Level Object
    • Configuring the Access Mode for the Object Type
    • Adding a BookId Field to an Object Type
    • Adding Book Selector Controls to Form UI
      • Adding UI Controls for Books
      • Registering the UI Controls in the Form Handler
    • About Book Prefilling
    • Prefilling the Default Book on New Records
• 4 Adding Custom Objects to Oracle CRM On Demand Desktop
  • Adding Custom Objects to Oracle CRM On Demand Desktop
  • Adding Custom Objects to Oracle CRM On Demand Desktop
  • Adding Custom Objects to DB FACADE Storage
• 5 XML Code for Service Request Types
  • XML Code for Service Request Types
  • XML Code for the Service Request Type Example
  • XML Code for the Custom Objects Form Layout Example