Case Types

The purpose of this section is to explain how the application uses Case Types and show Administrators how to add and edit Case Types.

Cases are classified using Case Classes and Case Types. Case Classes, such as AML, describe the type of activity that the case detected, in this example, Money Laundering.  A Case Type provides more detailed classification of a case. For example, if the Case Class is AML, the Case Type could be AML Surveillance.  

You must define Case Types to be used by the application to create cases, restrict access to information, determine user actions, and so on. For example:

·        Users can access cases which have the same Case Type as assigned to their user group.

·        Correlation rules are associated to Case Types to determine how cases of this Case Type are correlated.

·        Case Investigation allows filtering and sorting cases based on Case Types.

·        Workflows are associated to Case Types to determine which actions should be taken on cases.

·        Cases Types help determine the priority of cases.

The  AML Surveillance (AML_SURV) case type is provided by default with this application.

Add Case Type

To add a new Case Type, follow these steps:

1.     Navigate to the Case Type page. The Case Type List page is displayed.

2.     Click Add Add icon. The Add New Case Type window is displayed.

3.     Enter the details as mentioned in the following Table. Mandatory fields are marked with an Asterisk *.

Add a New Case Type and their Descriptions

Field

Description

Case Type Code *

Enter a unique code for the Case Type. This field has a 20 character limit.

This cannot be edited once the Case Type has been added.

Case Type Name *

Enter the name for the Case Type.

Case Type Description

Enter details about the Case Type. This field has a 600 character limit.

Case Class *

Case Classes, such as AML or Fraud, allow you to group Case Types by the types of behavior that generated the cases, providing a "big picture" perspective.

Select the unique case class name from the Case Class drop-down list. .

This does not directly impact the case workflows.  This cannot be edited once the Case Type has been added.

Workflow *

Select the workflow from the list. Each case type can only have one workflow. This workflow must have been previously defined in PMF.

All cases with this case type will follow the mapped workflow. During investigation, the status and actions of these cases will be updated according to the selected workflow.

Correlation Rule

Map the Case Type to one or more Correlation Rules. A  list of seeded Correlation Rules is provided.

NOTE: You cannot map one Correlation Rule to multiple Case Types.

4.     Click Save. A confirmation message is displayed: Added Successfully. The newly added Case Type displays in the Case Type List.

 

NOTE:   

·        After creating a new Case Type and mapping it to a configured workflow, restart the aai-pmf-exec-service in the Kubernetes cluster.

·        When migrating configured Case Types, you must first migrate the associated workflow (PMF_PROCESS).

·        For migration (export/import) of Case Types, see Migrating (Export/Import) Objects.

Edit Case Type

To edit a user-defined Case Type, follow these steps:

1.     Navigate to the Case Type page. The Case Type List page is displayed.

2.     Select the Case Type and click Edit Edit icon. The Edit Case Type window is displayed.

3.     Modify the Case Type Name, Case Type Description, and Correlation Rule details as shown in the previous Table. The Case Type Code and Case Class cannot be edited.

4.     Click Save. A confirmation message is displayed: Saved Successfully. The Case Type is updated in the Case Type List.