Admin Audit History

The Audit History displays complete historic details of the case. This allows Administrators to view and analyze actions previously performed on the current case by a user or the system with the date and time of the case action and status. This helps save time to analyze a case details and determine the next course of action on the case resolution.

When editing an entity or case (or anything) you can track what field changed, what it changed from and to, who did it and when. You can view this from within the case. The audit history shows that an alteration occurred.

You can track the changes made to the following case details:

·        Jurisdiction

·        Business Domains

·        Case Types

·        Security Mappings

·        Case Statuses

·        Case Actions (Action Tab, Action Mapping Tab, and Action Reason Mapping Tab)

·        Case Priority

·        Case Rules

·        Case Due Date Rules

·        Case System Parameters

Searching Admin Audit History Records

You can search for certain records from the admin history. You can search by action taken, search by a timeframe (from-to), and search by the user who took action.

To search for records, follow these steps:

1.     Navigate to the Applications landing page.

2.     Click the Navigation Menu  to access the Navigation List. The Navigation List displays the list of modules.

3.     Select Case Management Administration, and then select Audit History. The Audit History page opens.

4.     Select/enter the following details:

§       Action Taken: Select one or multiple action types.

§       Who: Select a user.

§       Date From: This filters the list with the records whose creation date is greater than or equal to the date entered.

§       Date To: This filters the list with the records whose creation date is less than or equal to the date entered.

5.     Click Apply. The Audit History page displays information about the records that exactly matches the values you have entered/selected.

Reset discards the data entered by you and resets the contents to their original state. Saved changes cannot be reset using this option. This is applicable only when you are editing and want to reset the data.

Viewing Audit History Records

This section describes how to view audit history records. You can view the history of changes made to the records. It displays the past values as compared to new values and any removed or added records.

To view the audit history records, follow these steps:

1.     Navigate to the Applications landing page.

2.     Click the Navigation Menu  to access the Navigation List. The Navigation List displays the list of modules.

3.     Select Case Management Administration, and then select Audit History. The Audit History page opens.

4.      Under the Action Taken field, click the required Record. The Record page displays the changes made in the fields.