Search Cases

This section describes the multiple ways available to search cases and select one or more cases for investigation.

About Case Search and List

The Case Search and List page displays as a tab with a list of all open cases and a tab with a list of all open cases currently assigned to the logged in user. You can select a case by clicking the corresponding Case ID link to view the details, analyze, and resolve it, based on your role privileges.

The following table describes the columns which display in the Case Search and List page.

Case Search and List – Columns and Descriptions

Column	Description
Case Type	A logical grouping of cases. For example, AML_DD, AML_PAT.
Case ID	The unique case identification number. This is a link to navigate to the Case Details page for further analysis.
Assignee	The user this case is currently assigned to.
Priority	The priority which has been assigned to the case. Possible options are High, Medium, and Low.
Title	The title of the case. This will be generated automatically, based on the Case Type. You can also edit the Case Title in the Case Context page.
Status	Status the case is currently in. For example, New, Investigation, Pending Review, Closed.
Reason	The reason selected for the last resolution action performed.
Creation Date	The date and time when the case was created.
Due Date	Date and time by which action must be taken on the case.
Case Tags	Any case tags associated with this case.
Due In	The number of days remaining before action must be taken on the case.
Events Count	The number of events associated with this case.
Jurisdiction	The jurisdiction, such as geographic locations and legal boundaries, to which this case belongs.
Watchlist Full Name*	The full name of the watchlist entries matched in the case.
Watchlist Aliases*	Aliases of the watchlist entries matched in the case.

* - Only applicable to CS cases

Click the Case ID link to view details of the selected case or select one or multiple cases to take action. When you return to the Case Search and List page after viewing a case or cases, any tabs you have opened, search criteria you have applied, or pagination settings are retained.

NOTE:

If the selected case is locked, that is, another user has currently accessed the same case, a warning message is displayed. For more information, see Investigating Cases.

Notifications

Notifications alert you when specific actions are taken, either by the system or another user, and direct you to additional information.

Notifications are generated in the following situations:

· When a case is assigned to you.

· When a case assigned to you is Overdue.

· When a case you are investigating has one or more customers, accounts, external entities, or transactions added by the system through correlation.

· If events are added through correlation, but no new customers, accounts, external entities, or transactions have been added, a notification is not generated.

To view your notifications, click the Notification Notification icon icon in the Case Search and List page. Your notifications will display with the most recent notification at the top of the list.

· Click More Info to view the complete notification message.

· Click Dismiss to close the notification.

· Click the Case ID in the notification to navigate to the relevant case and view the complete details of the change.

Notifications that have been read will be deleted after 7 days by default. System administrators can configure the deletion period to meet your requirements.

Sorting Case Search and List

To sort the Case List, follow these steps:

1. On the Case Search and List page, select a column (for example, Case ID, Case Type, Priority, Status, and so on).

2. Sort in ascending or descending order by clicking the up arrow or down arrow buttons respectively.

NOTE:

By default, the Case Search and List is sorted by Due Date, Priority, and Case ID.

Exporting Case Search and List

You can export the cases which display in the Case Search and List page to use outside of the system.

To export the Case List, follow these steps:

1. On the Case Search and List page, select the export format (XLSX, CSV) from the Export Export icon drop-down list.

2. The file downloads the list in the format you have specified.

The exported file name is "CaseResults_YYYY_MM_DD_HH_MM" where the time stamp refers to your local system time. For example, CaseResults_2020_03_25_15_45.csv.

NOTE:

By default, only 10,000 records may be exported. If your Case Search and List exceed 10,000 cases, a message displays. Click Yes to proceed with exporting the first 10,000 records. Click No to cancel the export.

Administrators can use Case System Parameters to configure the number of records which can be exported.

Searching Cases

This section describes different ways to search cases and tells how to filter cases based on your search criteria.

You can filter cases by:

· Using Case List Views

· Using Smart Search

· Using Advanced Search

Using Case List Views

You can create and save one or more customized case lists, or views, to display only those cases which meet your defined criteria. This helps investigators save time by viewing only cases which meet specific criteria, such as closed cases, cases assigned to a specific assignee, and so on.

The custom case list view displays in the Case Search and List page. You can return to this view after you have accessed a case from it or logged out of the application, or you can select to view a different custom case list view. You can also choose which case list view should display as the default view of your Case Search and List page.

The following sections describe how to use case list views:

· Create Case List Views

· Manage Case List Views

Create Case List Views

To create a new case list view, follow these steps:

1. In the Case Search and List page, click Create View Create View icon . The Create View pop-up window displays.

2. From the Available Columns list, select the columns you want to display for cases in this case list. Click Select Column Select Column icon to move these columns to the Selected Columns list.

3. Click Next.

4. Select the filter criteria you want the new case list view to consider.

The following table describes the filter criteria you can select.

Case List View Columns and Descriptions

Field	Description
Case ID	Enter one or more unique case IDs you want to search. For multiple case IDs, separate them with a comma. Ensure that you do not enter a space after the comma. Case IDs are not case-sensitive. This overrides all other filter criteria. Example: CA660, ca671
Created From	Use calendar to specify a date on or after which the case was created. For example: Select 08/15/19 to search for cases created on or after August 15, 2019. You can also use this along with the Created To filter to search for cases created within a date range.
Created To	Use calendar to specify a date up to which case was created. For example: Select 12/06/19 to search for cases created up to and including December 6, 2019. You can also use this in conjunction with the Created From filter to search for cases created within a date range.
Age	Use this option to specify a case's age in number of days. For example, if you want to search a case not older than two days, use the “<” operator followed by 2 using the up/down arrows. A case's age is calculated as the number of calendar days between its date of creation and the current date. Cases stop aging when they are closed.
Case Class	A class is a grouping of case types. For example: AML is a class consisting of types AML_DD, AML_PAT, AML_SURV, and so on. Select the case class to narrow your search to include only cases associated with the selected class.
Case Type	A logical grouping of cases. For example: AML_DD, AML_PAT, and so on. Select the case type to narrow your search to include only cases of the selected type.
Case Tag	The case tags given to the case. Select case tag to narrow your search to include only cases with the selected case tag.
Status	The current status of the case. Select the case status to narrow your search to include only cases currently in the selected case status.
Reason	Search cases based on the reason selected for the last resolution action performed. For example: False positive, or Factual error.
Title	Search cases based on case title by enter a few letters of the case's title (case-sensitive). For example: if you type AML, you will find cases with titles AML, AML8, AML_Events_Processing_Rule, and so on in the Case Search and List.
Jurisdiction	Search cases that belong to a certain business jurisdiction. The drop-down list contains only jurisdictions which you are authorized to view.
Business Domain	Search cases that belong to a certain business domain. For example: EMP, GEN, and INST. The drop-down list contains only business domains which you are authorized to view.
Entity Type	Search cases based on one or more entity type(s). When the entity type is specified, you must enter a value in the Entity ID or Entity Name field.
Entity ID	Used in conjunction with Entity Type. When the entity type is specified, you must enter a value in the Entity ID.
Entity Name	Search cases by the entity name associated with a case. When the Entity Type is specified, you must enter a value for Entity Name.
Case Action	Select one or more Case Actions to search for cases, which are marked for the specified action to be taken. This list is updated based on the Action Type you select.
Last Action	Used in conjunction with Case Action. Search for cases where the selected Case Action is the last action recorded on the case. For example: If you selected Clear Due Date as the Case Action and Yes as the Last Action, only cases for which the last Case Action was to clear the due date are listed.
Action From	Used in conjunction with Case Action. Search for cases on which the Case Action is recorded within the time range specified in the Action From and Action To filters. For example: If you select Case Accessed as the Case Action and 12/01/19 as the Action From date, all cases on which the action Case Accessed is recorded from and including December 1st are listed. You can use Action From and Action To date fields to specify a date range within which a selected action was taken.
Action To	Used in conjunction with Case Action. Search for cases on which the Case Action is recorded within the time range specified in the Action From and Action To filters. For example: If you selected Case Accessed as the Case Action and 12/01/19 as the Action To date, all cases accessed up to but not including December 1st are listed. You can use Action From and Action To date fields to specify a date range within which a selected action was taken. For example: If you selected Case Accessed and specify 12/01/19 and 12/06/19 as the Action From and To dates, respectively; all cases accessed between Dec 1st and Dec 6th are listed.
Priority	Select the priority of the case (High, Medium, or Low) from the drop-down to search based on the case’s priority.
Due Date From	Select the date using the calendar to filter the Case List by the past date before the action should be taken on the case.
Due Date To	Select the date using the calendar to filter the Case List up to the date before the action should be taken on the case.
Due In	The number of days remaining before action must be taken on the case. Select from Equals, Greater Than, or Less Than, and select the number of days using the arrows. The filter will display "Due in <operator> <number of days> Days". For example, "Due In Less Than 1 Day".
Closed From	Search cases closed on or after the specified date. You can also use this in conjunction with Closed To date filter to search cases closed within a date range.
Closed To	Search cases closed up to including the specified date. You can also use this in conjunction with Closed From date filter to search cases closed within a date range.
Event Type	Search cases based on the selected event type. For example: AML or CS_EDD.
Scenario	Use one or more scenario options to filter and narrow your search based on the selected scenarios associated with the case.
Assignee	Search cases by assigned user. For example: if you select CM Analyst as the Assignee, all cases assigned to the CM Analyst are listed. You can select multiple assignees to search using multiple-choice selections.
Comments	Search for cases based on comments provided on the case.
Report ID	Search cases by the Report ID for a report the case is associated with.
Report Name	Search cases by the name of the report the case is associated with.
Report Status	Search cases by the status of the report the case is associated with.
Watchlist Full Name*	The full name of the watchlist entries matched in the case.
Watchlist Aliases*	Aliases of the watchlist entries matched in the case.
Message Type	Transaction Message type code.
Amount	Amount in the transaction message.
Message Reference	Message Reference in the transaction message.
Transaction Reference	Transaction Reference in the transaction message.

* - Only applicable to CS cases

5. Click Next.

6. Enter the following information into the appropriate fields:

§ Enter a unique name for this view in the View Name field. This field is mandatory.

§ Enter the number of records you wish to display for each page in the view. This field is mandatory.

§ Enter a brief description for this view. This field is mandatory.

§ Select whether or not you want this view to be the default view using the Set as default check box.

7. Click Save. The following message displays: View saved successfully. The case list view displays in the Case Search and List page with the appropriate search results.

NOTE:

Only 10 unique custom case list views can be saved for a user. If you attempt to create a view and 10 views already exist, the following message displays: You have already saved 10 customized views. Please delete one or more existing views and try again.

Manage Case List Views

You can view and manage all custom case list views you have created through the View Manager.

· To select which custom case list view you wish to display, click All Views and select a view from the list.

· To manage all custom case list views, click All Views and then click View All. The View Manager displays, allowing you to take action on the custom views.

In the View Manager list, select the menu menu icon associated with the view you want to manage.

· Select Set as Default to make this case list view the default which appears on your Case List and Search page.

· Select Rename to rename the case list view.

· Select Delete to delete the case list view..

Click Save. Your changes will not be made until you have clicked Save from the View Manager.

Using Smart Search

Smart Search is the quickest way to locate cases based on criteria you define. You can use a combination search criteria to quickly find the case(s).

To search cases using Smart Search, follow these steps:

1. Click the Search... field. The list of available search filters displays.

2. Select a search filter criteria, such as Case ID or Priority, from the list. If needed, you can further define the filters using the options that display.

3. Enter the value you want to search by in the Value field.

4. Click OK Ok icon to accept the search filter criteria as entered. The criteria displays in the Search... field.

§ You can edit the filter by clicking it in the Search... field.

§ You can remove the filter by clicking Remove in the Search... field.

5. Continue adding search filter criteria until you have defined your search.

6. Click Search Search icon or press the Enter key on the keyboard. The Search Results tab displays the list of Cases.

7. Click Reset Reset Filters icon to reset all search filters.

Using Advanced Case Search

Advanced Case Search is a powerful option to search and narrow down the Case Search and List based on a host of search criteria. You can use a combination of these search criteria to quickly find the case(s). If you don’t enter any value in any search field, it is equivalent to selecting all the criteria.

To search cases using Advanced Case Search, follow these steps:

1. In the Case Search and List page, click Advanced Case Search Filter icon . The Advanced Search page opens and displays the search criteria.

2. Enter one or multiple search criteria as described in the following table.

Advanced Case Search – Fields and Descriptions

Field	Description
Case ID	Enter one or more unique case IDs you want to search. For multiple case IDs, separate them with a comma. Ensure that you do not enter a space after the comma. Case IDs are not case-sensitive. This overrides all other filter criteria. Example: CA660, ca671
Created From	Use calendar to specify a date on or after which the case was created. For example: Select 08/15/19 to search for cases created on or after August 15, 2019. You can also use this along with the Created To filter to search for cases created within a date range.
Created To	Use calendar to specify a date up to which case was created. For example: Select 12/06/19 to search for cases created up to and including December 6, 2019. You can also use this in conjunction with the Created From filter to search for cases created within a date range.
Age	Use this option to specify a case's age in number of days. For example, if you want to search a case not older than two days, use the “<” operator followed by 2 using the up/down arrows. A case's age is calculated as the number of calendar days between its date of creation and the current date. Cases stop aging when they are closed.
Case Class	A class is a grouping of case types. For example: AML is a class consisting of types AML_DD, AML_PAT, AML_SURV, and so on. Select the case class to narrow your search to include only cases associated with the selected class.
Case Type	A logical grouping of cases. For example: AML_DD, AML_PAT, and so on. Select the case type to narrow your search to include only cases of the selected type.
Status	The current status of the case. Select the case status to narrow your search to include only cases currently in the selected case status.
Reason	Search cases based on the reason selected for the last resolution action performed. For example: False positive, or Factual error.
Title	Search cases based on case title by enter a few letters of the case's title (case-sensitive). For example: if you type AML, you will find cases with titles AML, AML8, AML_Events_Processing_Rule, and so on in the Case Search and List.
Jurisdiction	Search cases that belong to a certain business jurisdiction. The drop-down list contains only jurisdictions which you are authorized to view.
Business Domain	Search cases that belong to a certain business domain. For example: EMP, GEN, and INST. The drop-down list contains only business domains which you are authorized to view.
Entity Type	Search cases based on one or more entity type(s). When the entity type is specified, you must enter a value in the Entity ID or Entity Name field.
Entity ID	Used in conjunction with Entity Type. When the entity type is specified, you must enter a value in the Entity ID.
Entity Name	Search cases by the entity name associated with a case. When the Entity Type is specified, you must enter a value for Entity Name.
Case Action	Select one or more Case Actions to search for cases, which are marked for the specified action to be taken. This list is updated based on the Action Type you select.
Last Action	Used in conjunction with Case Action. Search for cases where the selected Case Action is the last action recorded on the case. For example: If you selected Clear Due Date as the Case Action and Yes as the Last Action, only cases for which the last Case Action was to clear the due date are listed.
Action From	Used in conjunction with Case Action. Search for cases on which the Case Action is recorded within the time range specified in the Action From and Action To filters. For example: If you select Case Accessed as the Case Action and 12/01/19 as the Action From date, all cases on which the action Case Accessed is recorded from and including December 1st are listed. You can use Action From and Action To date fields to specify a date range within which a selected action was taken.
Action To	Used in conjunction with Case Action. Search for cases on which the Case Action is recorded within the time range specified in the Action From and Action To filters. For example: If you selected Case Accessed as the Case Action and 12/01/19 as the Action To date, all cases accessed up to but not including December 1st are listed. You can use Action From and Action To date fields to specify a date range within which a selected action was taken. For example: If you selected Case Accessed and specify 12/01/19 and 12/06/19 as the Action From and To dates, respectively; all cases accessed between Dec 1st and Dec 6th are listed.
Priority	Select the priority of the case (High, Medium, or Low) from the drop-down to search based on the case’s priority.
Due Date From	Select the date using the calendar to filter the Case List by the past date before the action should be taken on the case.
Due Date To	Select the date using the calendar to filter the Case List up to the date before the action should be taken on the case.
Due In	The number of days remaining before action must be taken on the case.
Closed From	Search cases closed on or after the specified date. You can also use this in conjunction with Closed To date filter to search cases closed within a date range.
Closed To	Search cases closed up to including the specified date. You can also use this in conjunction with Closed From date filter to search cases closed within a date range.
Event Type	Search cases based on the selected event type. For example: AML or CS_EDD.
Scenario	Use one or more scenario options to filter and narrow your search based on the selected scenarios associated with the case.
Assignee	Search cases by assigned user. For example: if you select CM Analyst as the Assignee, all cases assigned to the CM Analyst are listed. You can select multiple assignees to search using multiple-choice selections.
Comments	Search for cases based on comments provided on the case.
Report ID	Search cases by the Report ID for a report the case is associated with.
Report Name	Search cases by the name of the report the case is associated with.
Report Status	Search cases by the status of the report the case is associated with.

3. Click Search. The cases matching your search criteria display in a new Search Results tab.

4. To carry out a new search, click Reset Filter Click to Reset the filters. and add or remove search criteria as desired.