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The Add Customer window is displayed.Use this section to view a complete list and description of customers associated with the selected case.
Topics:
To view details about the customer associated with this case, follow these steps:
In the Case Details page for a selected case, click the Customer ID link corresponding to a customer whose details you want to view. The details of the selected customer are displayed. The Latest information for this customer displays by default. To view customer details at the time of case creation, select Cased from the drop-down list. For cases in Closed status, you can view customer details at the time of case closure by selecting Closed from the drop-down list.
The following table describes the fields which display at the top of the Customer Details page.
Fields in Customer Details Page and their Descriptions
Field |
Description |
Customer ID |
ID for the customer on whom the case is created. |
Customer Name |
Name of the customer on whom the case is created. |
Customer Type |
Customer type for this customer. The customer type can be Organization, Financial Institution, or Individual, |
Customer Since |
Date on which the customer was added to the Financial Institution's system. |
Last Risk- Assessment Date |
Last time when Risk Assessment was done. |
KYC Risk- Assessment Score |
KYC Risk Assessment score when Risk Assessment was done. |
Next Risk- Assessment Date |
Date when the next Risk Assessment will be done. |
Effective Risk |
Level of effective risk associated with this customer. |
Total Accounts |
Total number of accounts associated with this customer. |
Total Cases |
Total number of cases associated with this customer. |
SARed Cases |
Number of SARed cases associated with this customer. |
Open Cases |
Number of open cases associated with this customer. |
Date Added |
Date on which the customer was added as an Involved Party to this case. |
Jurisdiction |
Displays the jurisdiction to which the customer belongs. |
Business Domain |
Displays the business domain to which the customer belongs. |
Tax ID |
This customer's Tax ID. |
The Customer Details page may also contain the following tabs:
· Basic Detail: This tab provides basic information pertaining to the selected customer such as name, contact information, employment status, credit rating, personal information like Date of Birth, and so on. The fields which display in this section may be different based on the customer type.
· Risk List Membership: This tab displays watch lists associated with the selected customer. You can view details such as the source of the data, when the customer was added or removed from the Type, List Name, Risk Score, and List Description.
· Anticipatory Profile: The anticipatory profile of all customers is collected at the inception of customer relationships in order to understand the sources of funds and the expected transactions for these entities. This tab displays most recent anticipatory profile details associated with the selected customer.
· Customer Accounts: This tab displays the latest information of all open accounts that are associated with the customer. This provides the details of the accounts, such as the account name, type, account open and closed date, and so on.
· Involvement: This tab lists the cases for which this customer is considered an Involved Party, such as a Victim, Suspect, or Witness, and provides details about the customer's involvement in the case.
· Relationship: This tab displays a graphical representation of the customer's relationship network, such as any accounts held by this customer, any other customers who share these accounts, the customer's address, and any banks or external entities considered related to this customer. The information displayed in this network is determined by your user role. Hovering over a node displays additional information.
· Quantifind Data: This tab displays Quantifind information which allows users to retrieve and view Quanitifind Risk Cards. Only users mapped to the QUANTIFIND_ACCESS user role have access to Quantifind results. Quantifind is a third party company and a contract with Quantifind is required to use this feature.
· IDV Documents: This tab displays identification and verification documents and attachments previously added to this customer.
Use this section to add a customer with the selected case. This is useful when an Investigator wants to add a customer or customers to a case to reflect the relationship of that customer with the selected case.
To add a new customer, follow these steps:
1. In the Case Details page of a selected case, navigate to the Customers tab in the Involved Parties section.
2. Click Add Customer .
The Add Customer window is displayed.
3. Enter the Customer ID, Customer Type or Customer Name.
The Customer Name field supports wildcard and case-insensitive search.
Customer Type drop-down list is enabled only when Customer Name is entered. The supported Customer Types are:
§ Financial Institution
§ Individual
§ Other Organization
4. Click Search. The list of Customers is displayed.
Reset discards the customer data entered by you and resets the contents to their original state.
5. Select the customer (or customers) and click Add.
A confirmation message is displayed. Customer Added Successfully. The system saves the new customer details and associates it to the current case.
The newly added records display in the Customer list. Corresponding audit entries are also recorded in Audit History on the case. For more information, see Audit History.
Use this section to remove an existing customer from the selected case.
To remove a customer, follow these steps:
1. In the Case Details page of a selected case, navigate to the Customers tab in the Involved Parties section.
2. Select the
required Customer (or Customers) and click Remove Customer
.
3. Provide a reason for why you are removing the selected customer from the case.
4. Click Yes. A confirmation message is displayed. Customer Removed Successfully. The window closes and navigates you to the refreshed list of Customers. Corresponding audit entries are also recorded in Audit History on the case. For more information, see Audit History.
To sort the list of customers, follow these steps:
1. In the Customer page, select a column (for example, Customer ID, Customer Type, and so on).
2. Sort in ascending or descending order by clicking the up arrow or down arrow buttons respectively.