1. What's an incident?
An incident is a collection of diagnostic information for a critical application error. This information shows the state of the application at the time the problem occurred.
If you get an error message for an issue severe enough to prevent you from continuing your work, then an incident is automatically created and forwarded to your help desk. Any diagnostic tests associated with the error message would also run automatically, with the results added to the incident. Your help desk can also manually create incidents.
2. How can I view the version information of an application?
In the global header, click your user image or name and from the Settings and Actions menu, select About This Page. The basic details about the application are visible by default. However, you must have appropriate roles to view the version and release information, and other important details about the application.
3. What happens when the application is in maintenance mode?
When an application is in maintenance mode, you see a message on the UI displaying either the scheduled start time or the estimated completion time of the planned maintenance activity. During the maintenance period, the background processes and tasks, such as scheduled processes or any report generation activities, are put on hold.
Also, the Setup and Maintenance work area is available in a read-only mode.
After the maintenance is completed, all modules return to their usual state.