Collecting ILOM Diagnostics for D2000 and D6000

Enabling ILOM on your D2000 or D6000 appliance provides hardware support at the component level by means of an ILOM snapshot. Oracle's technical support center can analyze the snapshots and access data such as FMA reports to determine which components require replacement in a fault situation.

To enable ILOM snapshots on your appliance:

1. Sign into SD-WAN OS and sudo to root.

   talariuser@NCN-d6000:~# sudo su
   bash-4.2#
   

2. Verify that the ILOM-to-host interconnect is disabled by observing State:disabled.

   bash-4.2# ilomconfig list  interconnect
   Interconnect
   ============
   State: disabled
   Type: USB Ethernet
   SP Interconnect IP Address: 169.254.182.76
   Host Interconnect IP Address: (none)
   Interconnect Netmask: 255.255.255.0
   SP Interconnect MAC Address: 02:21:28:57:47:16
   Host Interconnect MAC Address: 02:21:28:57:47:17
   

3. Enable and verify ILOM-to-host interconnect.

   bash-4.2# ilomconfig enable interconnect
   Set 'state' to 'enabled'
   Host-to-ILOM interconnect successfully configured.
   
   bash-4.2# ilomconfig list  interconnect
   Interconnect
   ============
   State: enabled
   Type: USB Ethernet
   SP Interconnect IP Address: 169.254.182.76
   Host Interconnect IP Address: 169.254.182.77
   Interconnect Netmask: 255.255.255.0
   SP Interconnect MAC Address: 02:21:28:57:47:16
   Host Interconnect MAC Address: 02:21:28:57:47:17
   

   Note:

   In this example:

   • The Host address is 169.254.182.77
   • The ILOM address is 169.254.182.76
4. Verify that you can ping the ILOM interface.

   bash-4.2# ping 169.254.182.76
   PING 169.254.182.76 (169.254.182.76) 56(84) bytes of data.
   64 bytes from 169.254.182.76: icmp_seq=1 ttl=64 time=0.323 ms
   64 bytes from 169.254.182.76: icmp_seq=2 ttl=64 time=0.218 ms
   

5. Enable higher layer IP protocols.

   bash-4.2# ipmitool sunoem cli "set /SP/network/interconnect allowed_services=fault-transport,http,https,ipmi,snmp,ssh"
   Connected. Use ^D to exit.
   -> set /SP/network/interconnect allowed_services=fault-transport,http,https,ipmi,snmp,ssh
   Set 'allowed_services' to 'fault-transport,http,https,ipmi,snmp,ssh' [fault-transport, http, https, ipmi, ssh, snmp]
   
   -> Session closed
   Disconnected
   

6. Set the snapshot type to normal.

   bash-4.2# ipmitool sunoem cli "set /SP/diag/snapshot dataset=normal"
   Connected. Use ^D to exit.
   -> set /SP/diag/snapshot dataset=normal
   Set 'dataset' to 'normal'
   
   -> Session closed
   Disconnected
   

7. Sign into ILOM again.

   bash-4.2# ssh root@169.254.182.76
   Password: *******
   
   Oracle(R) Integrated Lights Out Manager
   Version 4.0.4.33 r128860
   Copyright (c) 2019, Oracle and/or its affiliates. All rights reserved.
   Warning: password is set to factory default.
   Warning: HTTPS certificate is set to factory default.
   Hostname: ORACLESP-1907XC3025
   
   ->
   

8. In one command, initiate Snapshot and transfer the file to /tmp on host with the talariuser login credentials.

   -> set /SP/diag/snapshot dump_uri=sftp://talariuser@169.254.182.77/tmp
   Enter remote user password: ********* // Enter talariuser password
   Set 'dump_uri' to 'sftp://talariuser@169.254.182.77/tmp'
   
   ->  show /SP/diag/snapshot result
   
    /SP/diag/snapshot
       Properties:
           result = Running
   

   The process will take about 10 minutes to complete.

9. You may reissue this show command to check the status. When the result changes from Running to Complete, exit the shell back to the host

   -> show /SP/diag/snapshot result
   
    /SP/diag/snapshot
       Properties:
           result = Collecting data into sftp://talariuser@169.254.182.77/tmp/ORACLESP-1907XC3025_1907XC3025_2020-03-02T17-50-08.zip
                    Snapshot Complete.
                    Done.
                  
   -> exit
   Connection to 169.254.182.76 closed.
   bash-4.2#
   

   The zip file will be in /tmp.

   bash-4.2# ls -l  /tmp/*.zip
   -rw-r--r-- 1 talariuser talariuser 17879551 Mar  2 14:00 /tmp/ORACLESP-1907XC3025_1907XC3025_2020-03-02T17-50-08.zip
   bash-4.2#
   

10. Validate the .zip file.

    bash-4.2# unzip -tq /tmp/ORACLESP-1907XC3025_1907XC3025_2020-03-02T17-50-08.zip
    No errors detected in compressed data of /tmp/ORACLESP-1907XC3025_1907XC3025_2020-03-02T17-50-08.zip.
    

11. Disable the interconnect.

    bash-4.2# ilomconfig disable  interconnect
    Set 'state' to 'disabled'