Often, when you have a support issue, you will need to collect information (such as Primavera Portfolio Management log files) to help Customer Support investigate the issue. You can use the psPackDebugInfo.exe utility to help you collect the right information. This utility collects all of the required information to a specific directory, which can then be zipped and uploaded to Customer Support.
Note: in a distributed installation of PPM (“Scale Out”), you would use the utility on all PPM application servers.